Cash Office Clerk

Festival Foods•Marshfield, WI

3d•Onsite

About The Position

The Cash Office Clerk supports daily operations of Guest Services by ensuring compliance with company policies and procedures, meeting departmental goals, and addressing business needs. This role plays a key part in maintaining store profitability through accurate cash office balancing, cash management, and collaboration with the Guest Services team.

Requirements

High School Education or equivalent combination of education and experience.
Previous experience in cash handling, financial reconciliation, balancing registers or retail experience is preferred.
Strong attention to detail and accuracy in cash handling and data entry.
Ability to use point-of-sale systems, bookkeeping software and cash management tools, and process information/merchandise through register system.
Basic technical proficiency and ability to troubleshoot equipment issues, with willingness to learn and ability to operate all equipment necessary to perform the job.
Strong communication and interpersonal skills and ability to communicate with associates, leaders, and guests.
Ability to remain calm and handle difficult situations effectively.
Attention to detail and strong organizational skills, with ability to read, count, and write accurately.
Ability to multitask and adhere to deadlines.

Responsibilities

Maintain a thorough understanding of back-office software solution, cash recycler operations, register processes, and cash handling policies.
Ensure accuracy in balancing cash drawers, lottery transactions, and other financial areas daily with accuracy.
Accurately enter tender information and financial data into the system.
Monitor, maintain and troubleshoot the Cash Recycler Machine and other cash office equipment to ensure smooth daily operations.
Order necessary supplies and cash to ensure smooth daily operations.
Recognize and report discrepancies and suspicious activities to store management or through the CORE Security Platform.
Be helpful, provide helpful solutions and ensure a positive experience for all guests and associates.
Answer inquiries via phone and in-person, while following proper phone etiquette and service standards.
Work closely with the Guest Services team to support both departmental and guest needs, and collaborate with other store associates and leaders to enhance overall store operations.
Maintain a clean, organized, and secure workspace in compliance with safety standards.
Regular, timely attendance in compliance with the work schedule, and adequate notice for schedule adjustments when necessary.
Perform other duties as assigned.
Ability to assist in other areas of the Guest Services Department as needed.