Cash Office Associate

Weis Markets•Easton, PA

7d•Onsite

About The Position

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! This role is responsible for accounting bookwork practices at the store, including reconciliation and recording of drawers, balancing office cash, lottery, and stamps. The associate will assist in researching and investigating discrepancies, preparing bank deposits accurately and in a timely manner, and ensuring management is kept fully informed. Additionally, the Cash Office Associate will interact with customers, answer questions, resolve concerns, and follow company policies to enhance customer satisfaction. They will also assist customer service with phone calls, use the intercom for announcements, monitor cashier performance, and enforce front-end policies and procedures. Training of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy is also a key responsibility. The associate will enforce company policies, procedures, government regulations, and laws. They will operate scanning equipment and registers, perform checkout procedures, and maintain accuracy during transactions. Security measures and cash drawer accounting procedures are critical to avoid overages and shortages. The role also involves following guidelines for the sale of tobacco and alcohol, maintaining knowledge of weekly ads and promotions, and general sanitation in the department, including cleaning schedules and adherence to health and OSHA requirements. Cooperation with coworkers and superiors is essential for the smooth function of the department and store, with a focus on continuous job performance improvement and utilization of provided Personal Protective Equipment (PPE). The associate may also be called upon to assist in other departments.

Requirements

Completed or working towards a high school diploma or general education degree (GED).
No prior experience required.

Responsibilities

Responsible for the accounting bookwork practices at the store which includes the reconciliation and recording of drawers, balancing the office cash, lottery, and stamps.
Assists in the research and investigation of any discrepancies.
Keeps management fully informed.
Prepares bank deposits or assists with their preparation, making sure they are completed in a timely manner with accuracy.
Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
Follows company policies relating to customer check out to increase customer satisfaction.
Assist customer service with answering phone calls with a polite and positive attitude.
Uses intercom for necessary announcements or pages.
Monitors the performance of cashiers and lot attendants and provides feedback to management.
Follows and enforces all front-end policies and procedures.
Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy and courtesy to customers.
Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.
Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
Follows all store and legal guidelines regarding sale of tobacco and alcohol.
Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
Responsible for general sanitation in the department.
Follows cleaning schedules and departmental guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
Disposes of trash properly.
Ensures smooth function of department and store by cooperating with co-workers and superiors.
Responsible to continuously improve job performance.
Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
May also be called upon to assist in other departments.