Cash Management Specialist

Ephrata National Bank•Ephrata, PA

23h•$23 - $31•Onsite

About The Position

The Cash Management Specialist serves as the primary sales support resource for the Cash Management Relationship Managers within the Cash Management Department. This role is responsible for coordinating and executing administrative, operational, and client service tasks that enable Relationship Managers to focus on business development and client relationship activities. The Specialist works closely with internal teams, including Operations, Compliance, Retail, and Lending, to ensure the accurate and timely onboarding, maintenance, and servicing of Cash Management products and services. Responsibilities include preparing and processing account documentation, assisting with product implementation, managing client records, and tracking sales activities. In addition to supporting internal partners, the Specialist also engages directly with customers to answer questions, provide updates, and assist with service needs.

Requirements

4-6 years of relevant experience required.
Prior experience in Cash Management or Treasury Management strongly preferred.
High school diploma or equivalent required; Associate or Bachelor’s degree highly preferred.
Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn specialized banking systems.
Experience handling client documentation, account setup, and service maintenance in a regulated financial environment.
Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced setting.
Strong verbal and written communication skills with the ability to interact professionally with clients and colleagues at all levels.
Working knowledge of banking products, services, and compliance requirements preferred.

Nice To Haves

Prior experience in Cash Management or Treasury Management strongly preferred.
Associate or Bachelor’s degree highly preferred.
Working knowledge of banking products, services, and compliance requirements preferred.

Responsibilities

Provide administrative and operational support to Cash Management Relationship Managers to facilitate sales and client service activities.
Assist with the preparation of proposals, product documentation, agreements, and client presentations.
Coordinate with internal departments (Operations, Retail, Compliance, Lending) to ensure smooth onboarding and servicing of Cash Management products.
Track sales activities, pipeline, and client implementation progress in CRM or designated systems.
Maintain current knowledge of Cash Management products, services, and technology to support client inquiries and RM requests.
Engage with clients to answer questions, provide updates, and ensure a positive experience throughout the sales and implementation process.
Prepare, process, and review documentation for new Cash Management services and account openings in compliance with bank policies and regulatory requirements.
Coordinate product setup, testing, and activation with internal support teams.
Manage ongoing maintenance requests, ensuring accurate updates to client accounts and services.
Support post-implementation client onboarding, ensuring clients understand and can use services effectively.
Act as a point of contact for clients during onboarding and service changes, ensuring questions are addressed promptly.
Assist with audit requests by gathering, reviewing, and providing documentation or information to ensure compliance with internal policies and regulatory requirements.
Monitor service requests, resolve issues promptly, and escalate complex matters as appropriate.
Ensure all services are documented, charged, and set up correctly according to client agreements.
Maintain accurate electronic client files, ensuring confidentiality and compliance with retention policies.
Prepare and distribute regular reports on sales activity, client onboarding, and service performance.
Proactively identify opportunities to streamline processes and enhance the client experience.
Serve as the liaison between RMs and internal operational teams to expedite service delivery.
Provide timely updates to RMs on the status of client requests and service issues.
Participate in team meetings, providing input on process improvements and client service enhancements.
Support departmental projects, campaigns, and cross-functional initiatives as needed.
Foster strong client relationships through clear communication, responsiveness, and problem-solving.