Cash Logistics Coordinator

NCR Atleos•Frisco, TX

6d•Hybrid

About The Position

The Cash Logistics Coordinator is a member of the Cash Installs team, responsible for managing the onboarding of Retail clients, armored provider conversions, funding conversions, pilot projects, hardware refresh projects, and other one-off projects. This role encompasses project scheduling, communication, record management, and ensuring timely vendor payments, all with a focus on efficient completion of project activities.

Requirements

Proficiency in MS Office applications, especially Excel
Excellent written and verbal English language skills
Strong attention to detail and adherence to processes
Ability to negotiate, make independent decisions, and work in a team-based environment
High personal accountability for managing multiple issues simultaneously
Excellent organization and time-management skills
Clear and concise communication with internal and external contacts at all levels
Must pass all applicable background screening tests

Nice To Haves

Project management experience preferred
ATM or banking industry experience is a plus

Responsibilities

Manage the onboarding process for retail clients, ensuring smooth transitions and timely completion.
Oversee armored provider and funding conversions, ensuring proper coordination and execution.
Lead pilot projects and hardware refresh projects, ensuring all project milestones are met.
Attend meetings and reply to client-facing email correspondence to ensure client satisfaction and project alignment.
Collaborate with internal teams to meet project requirements, including assigning terminals to armored and funding partners for new installations in multiple countries (US, Canada, Puerto Rico, and future locations).
Process responses from funding partners and armored providers, escalating unacceptable terms or special circumstances as needed.
Ensure ATM information is updated in both internal and external systems.
Review project queues and schedule services with armored providers, ensuring proper routing and lead time.
Manage purchase orders (POs), including creation, receipt, cancellation, and adjustment.
Place cash orders and change ATM information in internal and external systems as needed.
Change status of ATM monitoring ahead of scheduled services.
Monitor and confirm completion of scheduled services using internal and external data sources.
Follow established escalation processes for missed services.
Complete daily system updates for scheduled services.
Participate in cross-departmental meetings to coordinate project activities.
Dispatch service for ATMs with hardware issues during or after project activities.
Communicate with various stakeholders, including armored vendors, funding sources, SAMs, IMACs, riggers, tech support, warehouse, and sales reps, ensuring alignment on activities.
Demonstrate strong problem-solving skills, attention to detail, and analytical abilities.
Communicate efficiently with colleagues, clients, and external partners.
Act as a liaison between departments to minimize schedule impacts and delays.
Adapt to workflow changes and quickly resolve issues.
Crosstrain and fill in as needed.
Manage and distribute daily reports related to project activities.
Complete various departmental processes as assigned.