Cash Control Shift Coordinator - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

10d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Cash Control Shift Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Cash Control Shift Coordinator will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide positive leadership within the Cash Office and Finance Team in a professional and competent manner, utilizing established policies, procedures and expectations. The ideal candidate will also ensure accurate and efficient process balancing on all daily and vault funds, handle credit card information securely. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

18 years of age or older
High School diploma or equivalent required
2 to 4 years of cash handling experience
1 year of bank vault balancing preferred
Knowledge of cash counting systems
Ability to operate 10-key calculator by touch
Knowledge in Microsoft Word and Microsoft Excel
Ability to safely operate company vehicles according to company policy
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history, credit check and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to meet the physical demands of the job
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Nice To Haves

1 year of bank vault balancing preferred
At least 6 months supervisory experience

Responsibilities

Ensure strict adherence to company cash control policies and procedures
Oversee a team of 10+ hosts to accomplish required tasks including counting money; daily vault balancing; deposit preparation
Verify that all vault counts are performed as scheduled, and vault is in balance
Daily counting and balancing of all cash receipts
Replenish ATM and recycler funds
Set up/delete employees and employee passwords for recycler access
Collect and deposit funds from bill changers and arcade games
Process credit card information ensuring PCI compliance
Processing MCRRs
Assist Team Leads with verifying monies for armored car pickup and check deposit for bank courier
Work with Cash Auditors to solve problems that arise carrying out daily processes
Complete required reports and forms
Operate all Cash Office equipment
Ensure that all shift duties are completed within defined deadlines
Ensure all Recyclers are balanced, restocked, and monitored daily; add/delete users in CI server, collecting deposits, cleaning, filling, and clearing jams