Cash Collection Associate (Bilingual English/Spanish)

Urban Health Plan • Corona, NY

11d • Onsite

About The Position

We are currently hiring a Bilingual (English/Spanish) Temporary Full-Time Cash Collection Associate. Collect and post co-pays, nominal fees, and sliding scale payments at the time of service. Reconcile daily logs, credit card receipts, electronic lockboxes, and cash drawers. Implement board-approved "Inability to Pay" vs. "Refusal to Pay" waiver policies to prevent barriers to care.

Requirements

• High School Diploma required
• 1 year of cashier experience
• Bilingual English/Spanish required
• Must have excellent communication skills and ability to provide exceptional experience to patients
• Understanding of phone etiquette and standard office procedures
• Ability to thrive in a fast-paced environment

Responsibilities

• Collect and post co-pays, nominal fees, and sliding scale payments at the time of service
• Reconcile daily logs, credit card receipts, electronic lockboxes, and cash drawers
• Implement board-approved "Inability to Pay" vs. "Refusal to Pay" waiver policies to prevent barriers to care
• Educate patients on out-of-pocket responsibilities, establish structured and payment plans based on UHP policies
• Verify patient household income and family size to apply the appropriate HRSA Sliding Fee Discount Scale tier
• Prepare daily summaries and balance cash receipts for the administration and finance department

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED