Cash Applications Specialist

Agilysys•Alpharetta, GA

11h

About The Position

The Cash Applications Specialist plays a critical role in ensuring the accuracy, integrity, and timeliness of customer payment processing within Agilysys’ finance operations. This position is responsible for applying and reconciling incoming payments, resolving discrepancies, and supporting overall cash management processes in a high-volume, fast-paced SaaS environment. This role partners closely with Billing, Collections, Sales, and Contracts teams to ensure a seamless financial experience for both internal stakeholders and external customers. At Agilysys, accurate and timely cash application directly impacts our ability to operate efficiently, support our customers, and scale for continued growth. This role is essential in maintaining financial accuracy and audit readiness, supporting cash flow visibility and forecasting, enhancing the customer experience through timely issue resolution, and enabling cross-functional teams to operate effectively with clean, reliable data. This is a high-impact role with visibility across the organization and an opportunity to contribute to a growing, global SaaS company.

Requirements

3+ years of experience in Cash Applications, including payment application and reconciliation
Experience working in a high-volume, fast-paced environment
Exposure to ERP systems (NetSuite preferred)
Strong attention to detail and accuracy in financial data processing
Solid understanding of accounts receivable processes and reconciliations
Proficiency in Microsoft Excel and other Microsoft Office applications
Ability to analyze and resolve discrepancies using critical thinking and problem-solving skills
Strong organizational skills with the ability to manage multiple priorities and deadlines
Effective communication skills with both internal stakeholders and external customers
Ability to work independently while contributing to a collaborative team environment
Proactive and solutions-oriented mindset
Strong sense of ownership and accountability
Customer-focused with a service-oriented approach
Adaptable and comfortable working in a growing, evolving organization
Positive, professional demeanor with a team-first attitude
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

Nice To Haves

Associate or Bachelor’s degree in Accounting, Finance, or related field preferred

Responsibilities

Accurately apply customer payments (checks, ACH, wire transfers, and credit cards) to appropriate accounts
Process a high volume of daily cash transactions across multiple payment methods and entities
Research and resolve unapplied and unidentified cash, discrepancies, and payment issues
Manage the Accounts Receivable and Cash Applications inbox, ensuring timely responses and follow-ups
Investigate customer account activity, including overpayments, short payments, and misapplied transactions
Prepare and distribute reports related to unapplied cash and payment trends
Collaborate with internal teams (Billing, Collections, Sales, Contracts) to resolve issues and improve processes
Generate and analyze cash application and reconciliation reports, including bank activity
Support month-end close activities, including reconciliations and reporting
Maintain documentation for audit compliance and internal controls