Cash Applications Specialist - Alpharetta, GA

LOOKOUT PEST CONTROL•Alpharetta, GA

4d•Hybrid

About The Position

We're on the Lookout for a Cash Applications Specialist who takes pride in accuracy, organization, and getting the details right. This role is responsible for ensuring customer payments received through a variety of sources are identified, applied accurately and timely, and reconciled to bank activity. This role is ideal for someone who enjoys investigative work and doesn't stop when a payment doesn't immediately match. The right candidate is detail-oriented, dependable, and curious — someone who will research discrepancies, track down missing information, and help ensure our customer accounts and cash records remain accurate as the company continues to grow.

Requirements

Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred; equivalent relevant experience considered
2-4 years of cash application, accounts receivable, bookkeeping, or related accounting experience
Experience processing and reconciling high-volume transaction activity
Strong attention to detail and commitment to accuracy
Strong research and problem-solving skills
Comfortable working across multiple systems and payment platforms
Proficiency with Microsoft Excel
Strong organizational and time-management skills
Ability to work independently while knowing when to escalate exceptions
Professional communication skills and ability to work with teams across multiple locations

Nice To Haves

Experience with PestPac or similar field service/customer management systems
Experience with lockbox banking
Experience with merchant portals and payment processors
Prior experience in a PE-backed or high-growth environment
Process improvement mindset

Responsibilities

Process and apply customer payments accurately and timely across all company locations
Retrieve cash receipts and remittance information from multiple sources, including lockbox, physical checks, ACH payments, virtual credit cards, merchant portals, and other electronic payment platforms
Research payment activity and remittance details to ensure receipts are applied to the appropriate customer accounts and invoices
Reconcile daily cash receipts to bank activity and system records, investigating and resolving discrepancies
Research and resolve unidentified or unapplied cash, short payments, duplicate payments, and other payment exceptions
Investigate returned checks, rejected payments, and reversed transactions and ensure customer accounts are updated appropriately
Partner with branch and operational teams as needed to obtain missing payment information and resolve customer account discrepancies
Maintain organized supporting documentation and assist with audit requests or month-end reconciliations as required
Identify recurring issues and opportunities to improve the efficiency and accuracy of the cash application process