Cash Application Supervisor

Zep Inc.•Atlanta, GA

18d•Hybrid

About The Position

We are seeking a detail-oriented and proactive Cash Application Supervisor to lead our cash application team. This role is responsible for overseeing daily cash application activities, ensuring timely and accurate processing of customer payments, credit card reconciliations, cash forecasting, and general ledger (GL) reconciliations. The ideal candidate will possess strong leadership skills, a continuous improvement mindset, and the ability to drive process efficiencies through automation and innovation.

Requirements

Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).
3+ years of experience in cash application or accounts receivable, with at least 1–2 years in a supervisory or team lead role.
Strong understanding of cash management, payment processing, and general ledger accounting.
Proficiency with ERP systems (e.g., SAP, Oracle, NetSuite) and Microsoft Excel.
Experience with on-line banking portals.
Excellent communication, analytical, and problem-solving skills.
Ability to think strategically while maintaining attention to detail.
Demonstrated ability to lead and develop high-performing teams.

Nice To Haves

Experience with automation tools or system implementations is a plus.
Blackline experience and credit card portals such as Worldpay is a plus.
Previous process improvement and/or working with an offshore team experience is a plus.

Responsibilities

Supervise and mentor the cash application team, ensuring adherence to policies, procedures, and deadlines.
Provide training, support, and performance feedback to staff.
Monitor workload distribution and adjust as necessary to meet operational needs.
Oversee daily cash application activities, including lockbox, wire, ACH, credit card, and other payment methods.
Ensure accurate and timely reconciliation of customer payments to accounts receivable.
Manage credit card reconciliation processes and resolve discrepancies promptly.
Collaborate with Treasury and Finance teams to provide accurate cash forecasting based on receipts and trends.
Review GL account reconciliations prepared by our offshore team related to cash and accounts receivable and respond to questions to provide more accurate reconciliation data.
Investigate and resolve variances in a timely and thorough manner.
Identify opportunities to improve processes, increase efficiency, and reduce manual effort.
Collaborate with other teams, treasury, finance, offshore, to identify best practices or help resolve pain points
Lead or participate in automation initiatives and system enhancements.
Implement best practices and maintain strong internal controls.
Act as a liaison between the Cash Application team, internal departments (such as Sales, AR, IT, and Finance), and external customers as needed.
Communicate effectively with leadership and cross-functional teams on issues, metrics, and performance.
Prepare and present reports on cash application status, trends, and KPIs.