Cash Application Specialist

Starkey•Eden Prairie, MN

23h•$20 - $26

About The Position

Join a detail-driven finance team where you’ll play a critical role in ensuring accurate cash flow by managing daily cash applications, reconciliations, and customer payment processes. This position offers the opportunity to collaborate cross-functionally, solve complex payment issues, and deliver exceptional customer support in a fast-paced, high-impact environment. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6 JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB This position is primarily responsible for the following Accounts Receivable functions; cash application, research and investigation of unapplied payments, processing credit memos and to balance and reconcile cash batches to computer generated batch totals.

Requirements

High School diploma or equivalent required.
Minimum 3 years of experience working in account receivable or cash application.
Minimum 3 years of experience working on cash application or account reconciliation.
Good communication skills required.
Good 10-key skills required
Excellent phone skills required

Responsibilities

Respond to customer inquiries via phone or email in a professional manner with a high degree of accuracy
Copy, fax, or e-mail invoices or statements as required
Processing manual credit card transactions as needed for open invoices.
Processing both paper check payments and Electronic Funds Transfer payments for customers daily
Set customer up and reset passwords for online access to Financial Hub
Document pertinent conversation with customers in Advance Collection Module
Process refund requests, as needed
Ensure all receipts and remittances are entered accurately into system and in a timely manner.
Scan checks
Process daily payments received from third-party payors
Post daily cash receipts and adjustments
Processing of cash receipts accurately which includes: ACH Exceptions, Lockbox, Wires, EDI, and Desktop Deposits
Apply cash based on Customer specific remit requirements
Complete cash batches as assigned in date order
Access bank websites daily to complete cash application
Perform account reconciliation regularly.
Reconcile daily cash receipts posted to system generated batch totals
Work with cross functional teams to resolve outstanding Cash Application issues
Process requests to correct misapplied payments
Analyze customer payment trends to correct prior applications as needed to mirror customer remit detail
Analyze unapplied cash batches or reports daily
Ensure all customer payments are entered by all month end closes and complete all cash applications for the month end (assuming the proper back up and remittance are available).
Online Payment Portal
Verify customers online form for accuracy
Create customers online account access: create username and password within 24 hours.
Assist customers with password rest.
Inactive customers’ accounts