Cash Application Specialist

Hoffmaster•Oshkosh, WI

About The Position

For more than 75 years, Hoffmaster has elevated the way people dine, entertain and bake though premium sustainable tableware. Be a part of what's next and Elevate Your Career with Hoffmaster! Deliver Accuracy. Drive Reliability. Elevate the Customer Experience. Are you detail-driven and energized by keeping orders moving smoothly from entry to delivery? As a Customer Service Specialist, you’ll play a critical role in ensuring seamless order management, accurate fulfillment, and proactive customer communication. In this role, you’ll manage complex order flows, monitor inventory and shipments, and collaborate cross-functionally to ensure customers receive the right product—on time, every time.

Responsibilities

Ensure order accuracy and integrity, managing precise data entry and proactively resolving pricing discrepancies
Manage complex order programs, supporting daily, weekly, import, and seasonal orders across domestic and international facilities
Monitor inventory and inbound containers, communicating proactively about delays, shortages, or production issues
Coordinate shipment readiness, calculating pallet and truck volumes and entering shipment data into customer portals
Track must-arrive-by-date compliance, partnering with distribution centers and 3PL teams to resolve delivery risks
Inspect and verify product labeling, completing testing reports and coordinating third-party testing submissions
Maintain performance reporting, preparing weekly sales, fill-rate, and service-level updates for customers and internal stakeholders
Develop data-driven insights, creating Excel-based reports to support sales, procurement, planning, marketing, and warehouse teams
Serve as a cross-functional partner, collaborating closely with logistics, sales, marketing, and operations to resolve issues
Adapt to shifting priorities, balancing multiple deadlines while maintaining a high level of organization and accuracy