Cash Application Representative

HERSHEY CREAMERY CO•Lower Swatara Township, PA

8d•Onsite

About The Position

The Accounts Receivable Cash Application Representative is responsible for the timely and accurate application of customer payments, reconciliation activities, and resolution of payment discrepancies. This position works collaboratively with the Cash Application and Billing and Collections team and other departments to ensure accurate customer account balances while providing excellent customer service to both internal and external customers.

Requirements

High school diploma or equivalent required
Minimum of two years of accounts receivable, cash application, banking, bookkeeping, or related accounting experience preferred.
Proficient in Microsoft Office applications, including Microsoft Excel, Word, and Outlook.
Experience with ERP or accounting systems preferred.
Strong attention to detail with a high level of accuracy.
Ability to read and interpret invoices, correspondence, reports, and procedure manuals.
Strong analytical, organizational, and problem-solving skills.
Effective verbal and written communication skills.
Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment.
Strong customer service and interpersonal skills.
Ability to work independently while contributing effectively as a member of a team.
Demonstrated ability to maintain confidentiality and exercise sound judgment when handling financial information.

Nice To Haves

Associate's degree in Accounting, Finance, Business, or a related field preferred.

Responsibilities

Process customer payments received by check, ACH, and credit card in a timely and accurate manner.
Monitor, maintain, and distribute correspondence received through the Cash Application team email inbox.
Enter and maintain customer credit card information in accordance with company policies and security procedures.
Enter company route shortage checks.
Process refund check requests and contract feeder payments.
Process monthly ACH payment pulls and customer notifications.
Complete and track unapplied payment and payment void requests.
Track and update expired customer credit cards on a monthly basis.
Research, validate, and resolve payment discrepancies, disputes, unapplied cash, short payments, overpayments, and unidentified receipts.
Research, follow up on, and resolve internal and external inquiries received by phone, email, or mail in a professional and timely manner while meeting established customer service standards.
Communicate with branch personnel and the Billing and Collections teams regarding payment discrepancies and account-related issues.
Answer Accounts Receivable Department switchboard calls promptly and professionally.
Monitor work for accuracy and ensure daily processing is completed within established deadlines.
Maintain accurate documentation and supporting records for all cash application activities.
Follow established departmental procedures and internal controls.
Assist branch personnel, Sales Representatives, managers, auditors, Corporate Office personnel, and customers with questions related to cash application activities.
Communicate payment issues, trends, or unusual activity to the Cash Application Supervisor.
Identify opportunities to improve Cash Application processes and contribute ideas that increase efficiency and accuracy.
Participate in departmental meetings and training sessions.
Cross-train on departmental responsibilities and provide backup support for other functions within the Accounts Receivable Department as needed.
Maintain confidentiality when handling customer, financial, and company information.
Perform assignments requested by the Director of Accounts Receivable, Accounts Receivable Manager, Internal Auditors, or Cash Application Supervisor in accordance with established performance and customer service standards.
Perform other duties as assigned.