Cash Application Clerk II

GCI Communication Corp•Anchorage, AK

7d•Hybrid

About The Position

GCI's Cash Application Clerk II will be responsible for the accurate and timely application of customer payments, reconciliation of deposits, and resolution of payment variances in accordance with internal controls and banking requirements. This role involves researching, reconciling, and resolving issues and discrepancies, escalating concerns appropriately. The position is an intermediate level role demonstrating strong knowledge and proficiency in areas of responsibility, performing moderately complex tasks and job duties with general instruction on routine work and more detailed instruction on new assignments. It works under moderate supervision and provides training and guidance to lower-level staff.

Requirements

A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis.
High School diploma or equivalent.
Minimum of two (2) years of experience in accounting, finance, payment processing, or related background.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.
Ability to accurately communicate information and ideas to others effectively.
Ability to make valid judgments and decisions.
Must work well in a team environment and be able to work with a diverse group of people and customers.
Demonstrated ability to maintain strict confidentiality of sensitive, proprietary, and confidential internal and external information.
Demonstrated knowledge of relevant accounting concepts, practices, and procedures.
Demonstrated ability to prioritize workload with a strong commitment to timely and accurately meeting multiple filing deadlines and established goals.
High attention to detail and accuracy with the ability to self-review work to identify, correct, and prevent errors.
Strong analytical, problem-solving, organizational, and time-management skills.
Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.

Nice To Haves

Associate degree in accounting or related field.
Experience with Oracle accounting software.
Telecommunications experience.
Relevant telecom industry or job specific certifications.
Understanding internal controls and compliance requirements.
Ability to independently resolve routine issues and discrepancies.

Responsibilities

Apply customer payments accurately within the billing systems from lockbox, ACH, wire, credit card, and in-store payment sources.
Research and resolve unapplied cash, short payments, overpayments, and returned payment items in accordance with policy.
Process payment corrections, refunds, reversals, and transfers with appropriate authorization.
Ensure cash application activity balances to system-generated cash receipt and posting reports.
Escalate unresolved payment discrepancies to appropriate teams following established procedures.
Maintain required payment documentation to support audits and internal reviews.
Respond to payment-related internal and external inquiries promptly and professionally.
Provide training and guidance to lower-level staff.