Cash and Trade Processing Representative

Citi • Getzville, NY

3d • $41,660 - $54,340 • Onsite

About The Position

The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core function of this business in Getzville is Data Entry. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands.

Requirements

• Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment
• Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels
• Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels
• Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork
• Excellent attention to detail, targeting straight-through-processing
• Strong data entry skills
• Intermediate PC Proficiency; including MS Office and Lockbox Applications
• Professional written and verbal communication skills
• Prior Lockbox, payment processing, banking experience or operations experience
• Previous audit and quality control experience preferred
• Self-motivated, goal oriented with strong time management skills
• Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required
• Manual dexterity required, all tasks are repetitive
• U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position
• Must be able to speak/write/understand English
• Must pass an extensive background check including criminal, credit and drug (renewed every 5 years)
• High School diploma or GED

Responsibilities

• As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards.
• Perform the following functions with strong proficiency: Client impacting quality control functions including exception handling and transaction verification
• All data entry functions, including audit
• Specialty functions within the operations process
• Perform as a subject matter expert for all data entry functions
• Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework
• Readily adapts to changes in deadlines and changes in daily work assignments
• Expected to escalate observed issues timely and appropriately
• Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation
• Professionally interact and positively collaborate with team members, peers and managers across shifts and sites to ensure client timelines and quality requirements are met
• Support higher level tasks as needed
• Professionally provide feedback and guidance to other processors related to the quality/productivity output of their work
• Assist in the monthly Management Control Assessment review process
• Facilitate new hire and cross functional education as needed
• Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines
• Accept feedback in a constructive manner
• Actively engage in cross-site, cross-shift committees and initiatives
• Actively contribute to a positive team environment and culture
• Embrace change and support business directives
• Treat everyone with dignity and respect
• Adhere to Citi Values and Code of Conduct
• Other duties to support the business as needed

Benefits

• medical
• dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED