Caseworker

The Salvation Army Canada and Bermuda Territory•Regina, SK

4d•CA$22 - CA$33•Onsite

About The Position

The role is focused on helping individuals find solutions to problems of social adjustment that are difficult for individuals to navigate on their own.

Requirements

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Completion of a formal post-secondary/college diploma program of 2 academic years in Social Services or in a related field
Two years of prior related experience, including experience in a social service setting, supervision experience, experience working with marginalized individuals, and a social services background
Proficient in Microsoft Office (i.e., Word, Excel, Publisher, Access, and PowerPoint); the Internet and Email
Proficient in administration and files management procedures
Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
The incumbent will have good verbal and non-verbal communication skills.
Strong understanding of professional boundaries when working with a vulnerable population
Patience and ability to deescalate situations.
Strong service ethic and a friendly disposition with the public.
Adaptability to change and frequent interruptions.
Team oriented and able to take initiative.
Willingness to work with people from diverse cultural backgrounds.
Problem solving skills.
Team player.
Organized and attentive to details.
Comfort in dealing with ambiguity.
Strong listening skills.
Ability to motivate others and manage relationships.
Ability to follow all MU’s organizational policies and procedures.
Negotiating skills.
Ability to complete tasks with minimum amount of supervision.
Ability to manage stress and workload in a positive manner.
Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner.

Nice To Haves

An equivalent combination of education and experience may be considered.
Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training would be valued assets

Responsibilities

Utilize best practices in professional collaboration to work with partners across Canada but not limited to law enforcement, children’s aid, Indigenous organizations, primary and emergent healthcare.
Develop case plans, utilize case management tools, report case notes, and develop strategy for clients within caseload, providing case management, case coordination, and various referrals.
Identify & complete paperwork for various applications.
Provide home visits and in-home training for various program participants when required by programs.
Support relevant volunteers and co-workers in implementing programming across multiple program sites and provide input to program design.
Provide consultation support to community agencies and refer to different training opportunities.
Assess client suitability to internal and external programs and agencies as required.
Ascertain and provide participants with referral services within the community and/or social services resources.
Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.
Contribute and provide recommendations on the development of new and existing programs for clients, assist with statistics collection, and measure tangible outcomes.
Utilize knowledge of issues pertaining to the scope of program(s) to contribute to the development of program(s) materials and partnerships.
Contribute to the development of administrative frameworks and best practices for program delivery, including new and innovative approaches to programming and community involvement, creative approaches to crisis intervention and cross industry collaboration.
Ensure that program procedures are maintained in own work and when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides and facilitator materials, where required.
Provide coordination and administrative assistance in the delivery of designated programs, follow outcomes matrixes to attain reportable/significant outcomes, complete monthly reports, and end of project reports.
Seek community donations and in-kind support for minor programming items, develop relationships with external stakeholders, participate in community-based events & represent organization within the scope of their duties as per the Leadership request.
Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required including sitting as active members on community committees.
Maintain appropriate records and statistics, ensures that all required documentation is accurate and complete.
Participate in training, meetings, case management development, administrative system orientations, as required.
Participate in test-run programming and utilize provided learning lab techniques to contribute to refining of the project concepts, materials, and delivery.
Responsible to model positive behaviours & boundaries to clients and contribute to the mission and goals of The Salvation Army.
Performs other work-related duties as assigned.