Caseworker Supervisor

Fayette County Attorney's Office Division of Child Support Services•Lexington, KY

3d•Onsite

About The Position

This position is a supervisory role and is responsible for the oversight and management of the workload of the intake, establishment, enforcement and call center units. The Caseworker Supervisor reports directly to the Child Support Services Division Director.

Requirements

Minimum of 10 years of child support enforcement experience
Proficient office and computer skills
Ability to lift 15 pounds and perform other duties as assigned
Regular attendance is mandatory
Mentally and emotionally mature individual who demonstrates initiative and dedication to excellent customer service
Ability to effectively assist case workers in the management of high-volume caseloads
Ability to work well with the public in a professional manner demonstrating respect, patience, and understanding
Strong interpersonal, customer service, team management, and communication skills
Ability to work well with others
Develop positive leadership and management skills
Investigate issues in order to provide complete and accurate information to the case workers and public
Work with a medium level of supervision
Reliable and able to work on-site daily in a team environment that is dedicated to its mission and each other

Responsibilities

Assign all monthly and compensatory time listings to Caseworkers and monitors for completion
Assist CSS Director in identifying staff training needs and in resolving office operational challenges
Directly supervise Caseworker Leads and meet regularly with Caseworker Leads to discuss general and specific performance of caseworkers
Consult regularly with CSS Director on the performance and challenges of Intake, Establishment, Enforcement, and Call Center caseworkers
Provide direct guidance and instruction to Caseworker Leads and Caseworkers, when necessary
Coordinate the work schedule when compensatory time is offered and directly supervise Caseworkers during compensatory time
Maintain compliance with deadlines for all regional office or state listings and email inquiries ensuring timely responses and resolutions to inquiries
Complete performance reports as assigned by the CSS Director
Maintain modest caseload as needed, upholding office performance standards
Perform other duties as assigned by CSS Director