Caseworker Coach III -Site Lead

Catholic Charities Diocese•San Diego, CA

28d•Onsite

About The Position

The Caseworker Coach III (Site Lead) provides day-to-day leadership and on-site oversight for Rachel’s Promise Center for Women & Children, a low-barrier, housing-focused shelter serving single adult women and women with children who are experiencing homelessness. The Site Lead ensures the program is clean, safe, welcoming, and adequately staffed; models trauma-informed, strengths-based engagement; and supports a consistent, resident-centered approach across shifts. In addition to coaching staff and supporting documentation quality, the Caseworker Coach III provides direct services to residents—including intake/orientation, safety planning and de-escalation support as needed, housing navigation, benefits linkage, and coordination with internal and community partners—to help women and families move toward stable housing and improved wellbeing. The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following: A commitment to the agency’s mission, vision, and values; A commitment to excellence in everything we do; A commitment to excel at performance and quality improvement; A commitment to outcomes and measured results; A commitment to innovation and to what is possible.

Requirements

Bachelor’s degree in a related field or three or more years equivalent experience in homelessness case management/housing navigation and serving people experiencing homelessness and/or Substance Use Disorder/mental health populations is required.
Demonstrated trauma-informed practice.
Working knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction.
Strong written communication and documentation skills.
English required; bilingual Spanish preferred.
Passing a background check.
Valid Driver’s License and a clean driving record.
Computer proficiency and ability to learn database systems (e.g., HMIS).
Strong organization, prioritization, and teamwork/independent work skills.
Positive, growth-oriented mindset.
Willing and able to obtain a Food Handler’s Certificate.

Nice To Haves

Experience providing shelter services and/or case management to children and families experiencing homelessness preferred.
Candidates with lived experience are encouraged to apply.

Responsibilities

Provides general program oversight, consultation, and coaching for on-site employees.
Fosters a trauma-informed, safety-focused, family-centered culture within Rachel’s Promise Center for Women & Children, serving single adult women and women with children.
Facilitates bi-weekly case consultation meetings.
Keeps Senior Program Manager and Program Manager apprised of problems, complaints and/or concerns expressed by residents.
Welcomes and orients new residents (single adult women and women with children) to the facility; explains program services, routines, and behavioral expectations in a clear, respectful, and trauma-informed manner.
Meets with residents receiving case management to identify strengths and barriers contributing to homelessness (including health, safety, childcare, education, employment, and legal needs as applicable) within 48–72 hours of entry.
In collaboration with residents, develops housing-focused action plans and realistic goals achievable within 90–120 days.
Supports residents in accomplishing agreed-upon goals with emphasis on housing, income/benefits, childcare and school stability (when applicable), and skill development.
Provides diversion, problem-solving, and housing navigation services when appropriate.
Completes assessments and referrals for the Coordinated Entry System (CES) when applicable.
Assists residents with identifying employment resources and job opportunities when applicable.
Reviews each assigned resident’s file weekly to determine what is working well and where adjustments are needed to improve outcomes.
Assists residents in locating and maintaining housing, including communicating professionally with landlords/property managers and identifying appropriate rental opportunities for single adults and families.
Coordinates services with community partners based on residents’ individual needs and action plans.
When applicable, facilitates residents’ access to technology used to meet with internal CC and external service providers.
Develops and maintains up-to-date knowledge of countywide resources that address the needs of women and families experiencing homelessness and uses that knowledge to connect residents to appropriate services.
Participate in case management, training, conferences, and program monthly meetings as directed.
Works collaboratively with coworkers within Catholic Charities Homeless Programs and builds relationships with colleagues from partner agencies providing similar or complementary services.
Documents all contacts and services with residents in program files, Clarity HMIS, and CES (Coordinated Entry System), in accordance with agency and funder requirements.
Other duties as assigned.