Caseworker 2 - 1830

CENTRAL COUNTIES CENTER FOR MENTAL•Hamilton, TX

2d•Onsite

About The Position

Provides moderately complex (journey-level) case management work. Work involves developing and maintaining long-term contact with individuals, families, and service providers for medical, social, educational, and related service needs. This position works under general clinical supervision and this position has moderate latitude for the use of initiative and independent judgment. Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.

Requirements

Experience in a field relating to the agency program.
Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment.
Experience and education may not be substituted for one another.
Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
Ability to assess client needs, to coordinate client services, and to work well with others.
Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.
Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
Ability to communicate effectively, both verbally and in writing.
Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives without constant supervision.
Ability to present a professional appearance and conduct when representing the Center.
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Must have and maintain a valid drivers’ license with an acceptable driving record.
Regular attendance and reliability is critical to business operations
Sit, stand, and walk for extended periods of time.
See, hear, and communicate effectively to perform job duties.
Use a computer, telephone, and standard office equipment for prolonged periods.
Perform repetitive tasks such as typing, filing, and data entry.
Lift and/or move up to 15 pounds.
Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
Work in an environment with frequent interruptions and changing priorities.
Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

Nice To Haves

Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.

Responsibilities

Identifies problem areas, service gaps, and areas that are barriers to services for individuals.
Develops and implements service/treatment plans to meet individual’s recovery needs.
Coordinates service provider activities.
Provides ongoing Case Management and serves as a liaison between individuals, families, and service providers.
Provides Psychosocial Rehabilitation Skills Training, Skills Training under IMR Model, Medication Training and Support, Crisis Intervention Services, Supported Housing and Supported Employment and other related services to individuals, families, and others as appropriate.
Interviews individuals, their families, and other interested individuals to obtain social and developmental histories of clients to determine appropriateness of agency services according to Resilience Disease Management Design and Texas Administrative Codes.
Meets all minimum service requirements according to Center requirements, Resilience Disease Management Design and Texas Administrative Codes.
Documents case records according to Center requirements, Resilience Disease Management Design and Texas Administrative Codes.
Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes.
Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
Participates in quarterly training and time studies for Medicaid Administrative Claiming (MAC).
Work behavior must be compatible with Center value statement.
Embraces the Recovery Model as demonstrated by the Texas Resilience and Recovery
Maintains Productivity requirements as outlined by clinic supervisor
Position must uphold performance related to contract outcome requirements.
All documentation completed within 2 business days.
Must stay compliant with all State of Texas required and center required trainings.
Works hand in hand with Team.
Participation in all MAC refresher training sessions and maintenance of current knowledge of correct coding for Medicaid Administrative Claiming as required to participate in quarterly MAC time studies.
Develops, maintains, and uses community referrals, relationships/resources.
Performs related work as assigned.
Demonstrate high ethical standards, trustworthiness, and personal integrity.
Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures.
Complete continuing education as required by professional standards and the Center.
Frequent daily driving within the catchment area may be required.