Casework Technician

State of North Carolina•Sampson County, NC

15h•Onsite

About The Position

The Casework Technician provides casework support to Rehabilitation Counselors at the North Carolina Department of Health and Human Services’ Division of Employment and Independence for People with Disabilities. The position is based in the Clinton satellite office in Sampson County, which is part of the Dunn unit office. It supports counselor caseloads and other office needs and requires knowledge of community resources and local employers, along with the ability to communicate with people from diverse backgrounds. The role supports individuals with disabilities through the rehabilitation process, from gathering information to help determine eligibility and needed services to monitoring progress and documenting case activity. The technician also works with consumers, families or guardians, agency staff, and community partners to support suitable employment outcomes. The position is classified as Administrative Specialist I (S), Grade NC08, and is funded in part through federal funds. The posted salary range is $39,244–$68,679, with a recruitment range of $39,244–$49,000.

Requirements

High school diploma or GED and two years of related administrative experience, or an equivalent combination of education and experience.

Nice To Haves

Experience engaging with individuals from underserved, marginalized, or disability communities, demonstrating cultural sensitivity, empathy, and awareness of access and inclusion barriers.
Proficiency in routine administrative and office support functions, such as data entry, document preparation, scheduling, and filing, with accuracy and attention to detail.
Ability to provide effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in diverse and fast-paced environments.

Responsibilities

Interview consumers and gather diagnostic data to assist counselors in determining eligibility and required rehabilitation services.
Assist in developing a written plan of services with the consumer, parent, and/or guardian.
Enter casework data into relevant applications throughout the rehabilitation process.
Prepare documents, including authorizations and correspondence, and complete related administrative tasks in tandem with the processing assistant.
Monitor consumer progress throughout service delivery.
Work directly with community partners to assist individuals with disabilities in becoming suitably employed.
Document service delivery and case progress in the case management system as required by agency policy.
Provide support for counselor caseloads and other office needs.