Casework Associate I / Client Manager
About The Position
This Client Manager position provides a single portal of entry for consumers who are referred to WorkSource West (WSW) for assessment, training and placement into one or more training programs. This position will provide services to ensure consumer support, safety, appropriate training and successful placement into competitive employment. The selected candidate will gather and manage all consumers’ records required to assist in individual case decisions regarding consumer acceptance and participation in the evaluation and training programs at WorkSource West. The selected candidate will manage the orientation for all new consumers served on the assigned caseload, will be responsible for evidenced based documentation of work with consumers into the case management system, and providing monthly updates and recommendations during case staffing's based on consumer performance. This position serves as the main coordinator of all consumer information related to their progress towards the identified employment goal on their rehabilitation plans.
Requirements
- Bachelor's degree in a discipline relative to the program served from an appropriately accredited institution; or Bachelor's degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling; or equivalent combination of education and experience.
- Valid driver’s license required for travel to perform job duties.
Nice To Haves
- Knowledge of casework management and processes
- Knowledge and experience working with persons with disabilities
- Demonstrated experience working with the public and in groups
Responsibilities
- Provide a single portal of entry for consumers referred to WorkSource West (WSW) for assessment, training, and placement.
- Ensure consumer support, safety, appropriate training, and successful placement into competitive employment.
- Gather and manage all consumer records for case decisions regarding acceptance and participation in evaluation and training programs.
- Manage the orientation for all new consumers on the assigned caseload.
- Provide evidenced-based documentation of work with consumers into the case management system.
- Provide monthly updates and recommendations during case staffings based on consumer performance.
- Coordinate all consumer information related to progress towards identified employment goals on rehabilitation plans.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Paid vacation leave
- Paid sick leave
- Paid community service leave
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
