Case Worker - Psychiatry Outpatient Clinic - Crossroads (Mon-Fri, 8:00am - 4:30pm)

University Health

6d • Hybrid

About The Position

This position is for a Community Support Specialist at the AIMS/ Psychiatry Outpatient Clinic-Crossroads location. The ideal candidate is a passionate, empathetic problem-solver with a deep understanding of mental health and substance abuse challenges, ready to empower individuals and help them regain confidence and stability. The role involves providing behavioral and socially rehabilitative services to help clients lead healthier, more fulfilling lives, working closely with clients to understand their unique needs and provide support in areas such as emotional wellbeing, finances, social life, and career goals. Collaboration with a multidisciplinary team is essential to ensure comprehensive client care.

Requirements

• A degree in Psychology, Social Work, or a similar field, or a solid combination of education and real-world experience.
• Strong communication skills, active listening, and the ability to build trust and motivate others.
• Ability to support the team, share knowledge, and help lift others up.
• Comfort working with people from all walks of life and commitment to creating inclusive spaces.
• Adaptability to a fast-paced field, with the ability to think on your feet and solve problems creatively.
• Readiness to meet all safety and compliance standards for driving, if applicable to the role.
• Readiness to earn Benefits Planning certification within a year, especially for roles in Employment Services.
• Flexibility to work in the community, meeting clients in homes, centers, or drop-in spaces.
• Organizational skills to manage paperwork and compliance.
• Enthusiasm for continuous learning, from onboarding to leadership training.

Nice To Haves

• Skills in working across cultural lines and making everyone feel seen and respected.
• Taking safety seriously and knowing compliance for driving, if driving is part of the role.
• A desire to be a lifelong learner, adding new skills or certifications.

Responsibilities

• Provide life-changing support that helps clients regain control of their emotional, social, and financial wellbeing, building self-confidence and emotional resilience.
• Collaborate with an interdisciplinary team to ensure holistic client care in a supportive, multicultural environment.
• Help clients navigate life's complexities by connecting them with local resources, support networks, and services.
• Utilize creativity to design personalized treatment plans, combining skill-building with compassion.
• Provide support during crises to guide clients through tough moments and resolve challenges with empathy and expertise.
• Promote wellness across all aspects of clients' lives—spiritually, emotionally, intellectually, and socially.
• Advocate for clients facing legal, financial, or societal challenges to help them overcome obstacles and thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree