Part-Time Case Worker I

Pottawattamie County • Council Bluffs, IA

1d • Hybrid

About The Position

Pottawattamie County Veterans Service Office is hiring a part-time Case Worker I. This is an entry-level trainee position. Incumbents are expected to develop knowledge of the administrative procedures, policies, and laws governing veterans and/or their survivors benefits in order to provide advocacy, information, and offer solutions to their concerns. This position requires regular face-to-face interaction with clients and the general public.

Requirements

• Must be at least 18 years old with a high school diploma or GED.
• Must possess and maintain a valid driver's license and authorization to work in the U.S. (citizen or legal resident) and a clean motor vehicle record.
• Ability to pass a drug screening and background investigation that meets all local, state, and federal requirements (no felony or serious/aggravated misdemeanor convictions).
• Strong attention to detail, accuracy, patience, and empathy.
• Willing and able to work mobile office in other counties.
• Proficiency with Windows-based, various other software applications, and telecommunications equipment.
• Compile and submit required reports and statistics obtained through personal interviews and investigations.
• Handle multiple tasks simultaneously, under pressure.
• Utilize logic, critical thinking, and sound judgment to analyze data, problem solve, and make rapid decisions from information that may be confusing, hostile, disjointed and/or incomplete.
• Build cooperative, professional relationships with individuals from diverse backgrounds, teams, and external agencies.
• Maintain confidentiality and demonstrate tact and trustworthiness with sensitive information.

Nice To Haves

• Within one year of hire, required completion of: Accreditation through the National Association of County Veteran Service Officers (to include an assigned accreditation number by the Office of General Counsel).
• Within one year of hire, required completion of: Certification from the Iowa Department of Veteran Affairs as mandated by the Code of Iowa, Chapter 35, 35A and 35B.
• Within one year of hire, required completion of: Obtain a Federal Access (PIV) Card through the Department of Veteran Affairs.

Responsibilities

• Utilize interviewing techniques to assist veterans with completing applications for assistance, pension, service-connected disabilities, social security benefits, etc., including obtaining proper forms required to determine eligibility.
• Develop assessment, counseling, and problem-solving techniques to advise veterans and their survivors in financial budgeting, job search skills, and personal issues.
• Manage caseload and keep accurate, detailed records as required by state and federal law.
• Maintain complex knowledge of state and federal laws, regulations, and requirements.
• Partner with agencies to provide resources to veterans and survivors.
• Demonstrate cultural awareness and sensitivity regardless of socioeconomic background, ethnicity, or disability status.
• Share administrative duties with other Case Workers.
• Attend outreach events and staff satellite/mobile office.
• Other duties as assigned.

Benefits

• Accreditation through the National Association of County Veteran Service Officers
• Certification from the Iowa Department of Veteran Affairs
• Federal Access (PIV) Card through the Department of Veteran Affairs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED