Case Specialist

University of California, San Francisco•San Francisco, CA

4d•Onsite

About The Position

The Case Specialist I works as part of the Rally Family Visitation team providing direct services to families referred through the Family Court, primarily in Marin, San Francisco and/or San Mateo. Specialists work with Case Coordinators and Supervisors to deliver professional services centering the best interest of children and protecting adult survivors of domestic violence. The Case Specialist's work schedule is determined by program needs and may include holidays, weekends and weekdays/evenings, as well as providing on-call coverage during direct service hours. Rally Family Visitation Services is a community program of UCSF Health Saint Francis Hospital, serving Bay Area children and families since 1991. Building bridges essential to community health and well being—empowering joyful futures for vulnerable kids and families—Rally keeps kids safe and connected to both parents during very difficult transitions: separations, divorce or reunifications compounded by allegations and concerns about substance use, mental health, sexual abuse, domestic violence, and child abduction. Welcoming family members without judgement, Rally’s mission is to promote the safety of children, the safety of adult victims of domestic violence, and equitable access to a neutral space and professional visitation services enabling children in separated families to experience healthy relationships with both parents. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $22.67 - $32.01 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

High school graduation/GED
A minimum of 1-2+ years of professional work experience preferably in human services or related field (years of education in a social sciences field beyond High School will be considered
Knowledge of and experience with trauma-informed practices
Experience working with children and/or families from diverse backgrounds
Demonstrable and excellent communication skills (verbal, written and interpersonal) in English
Aptitude for conflict de-escalation, limit setting, and conflict resolution
Ability to identify when to escalate situations and issues to supervisors and/or senior providers
General PC knowledge and administrative skills
Live Scan fingerprinting, background checks, and active TrustLine registration is required within the first 30 days of employment.
California’s Judicial Standards 5.20 Training Completion or successful completion of the qualification standard training upon hire, as soon as the Training is available.

Nice To Haves

Bachelor Degree in Social Work, Counseling, Psychology, Sociology or related field.
Fluency in a second language preferred, particularly Bilingual/Bicultural Spanish or Chinese (Cantonese/Mandarin).
Experience working with families experiencing obstacles or in conflict, primarily domestic violence.
Strong knowledge of child development, child abuse prevention, and child exposure to domestic violence.
Experience with case management, human service delivery and/or in a social work setting.
Demonstrable administrative skills including database management, typing, and advanced computer literacy.

Responsibilities

Conducting direct client services, including supervised visitation/exchange services, confidential intake interviews (including risk assessments and safety planning), orientations for adults and children, and fact-based documentation of parental actions and visits with strict adherence to all standards of practice.
Working closely with the program team to implement family visitation plans and maintain secure and welcoming service environments.
Responding to inquiries for program services and communicating professionally with referred parents and/or external parties as assigned.
Documenting all client interactions according to program guidelines.
Compiling, writing, and editing assigned visitation reports in alignment with documentation, grammatical, and stylistic program standards.
Collecting, compiling, and maintaining the integrity of client service and demographic data.
Performs other duties as assigned