Case Specialist, Lead

Child Care Resource Center • San Bernardino, CA

1d • Hybrid

About The Position

Under general supervision, the Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. This role performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgment to make independent decisions compliant and aligned with agency standards and program regulation. CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. We are not your typical non-profit. We are 900+ people strong and growing!

Requirements

• High School diploma or equivalent required and 3 years of related industry experience; or Associates Degree with 2 years of industry experience; or Bachelor’s Degree with 1 year of industry experience; or An equivalent combination of education and experience that supports successful performance in the role
• Demonstrated proficiency and experience with Windows based programs and data entry
• Some travel/business related driving required
• Ability to work a regular, full-time schedule; overtime may be required as needed.
• Late shift schedule until 7 pm one Monday a month required.
• Background check required.
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.

Nice To Haves

• Experience working in case management highly preferred.
• Experience working with families and children in protective services cases
• Bilingual preferred. Ability to converse, read, write and/or translate in English and Armenian / Spanish

Responsibilities

• Receive and process documentation submitted by families and childcare providers, in a timely manner and according to program regulations and guidelines.
• Conduct face-to-face meetings, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case.
• Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
• Certify and re-certify families within specified timeframes, including families with specific circumstances, such as CPS.
• Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow.
• Review cases for distribution to ensure allocated cases are appropriately distributed.
• Delegate pre-defined tasks to program support staff, with clear instructions and expectations regarding procedures and policies of program operations.

Benefits

• Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level