Case Specialist - Child Support Customer Service

YOUNGWILLIAMS INC • Omaha, NE

21h • Onsite

About The Position

Join our Legal Team and Help Nebraska Families! This role involves legal case management, assisting in the establishment of family support orders, and using locate tools to obtain customer information. You will also be responsible for identifying barriers, evaluating how to assist customers, maintaining confidentiality, and providing excellent customer service. Creative team projects and regular, timely attendance are also part of the role.

Requirements

• Equivalent to a High School diploma.
• 0 – 2 years Customer Service experience.

Nice To Haves

• No experience is necessary. Extensive paid training is provided.

Responsibilities

• Legal case management
• Assisting in the establishment of family support orders
• Using locate tools to obtain customer address, employment, and assets.
• Identifying barriers, evaluating how we can help the customer.
• Maintaining confidentiality and security of case information.
• Providing excellent customer service to internal and external customers.
• Regular and timely attendance.
• Creative team projects.

Benefits

• Flexible Schedules are available M-F between the hours of 8 am - 5 pm.
• Nine paid holidays.
• Paid sick and vacation days.
• Medical, dental, vision, voluntary life insurance, and 401k options for full-time employees.
• AD&D and Long-Term Disability are paid by the company.
• Commitment to staff advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED