Case Specialist 1

ASM Research

About The Position

Works on programs/projects in support of varying government contracts. Performs a variety of administrative and program/project functions. Responsible for tracking contract deliverables and the overall program/project schedule. This may include project tasks, configuration actions, and risks. Typically works on multiple smaller scale projects.

Requirements

Associate’s Degree or one (1) year of experience working in a similar environment is required
Requires data entry and case handling experience.
Ability to multitask under tight deadlines
Ability to work well with others, as well as independently, sometimes with little guidance or supervision
Polished, professional demeanor with good interpersonal skills. Strong verbal, written, and presentation skills
Ability to work in a fast-paced, demanding, and sometimes stressful environment
Experienced in managing a mail room.
Strong problem solving and decision-making skills
Flexible and adaptable to changing priorities
Beginner proficiency with Claims Administration, Mail and Parcel Sortation, and Quality Management.

Nice To Haves

Experience with government contracts and knowledge of related policies and requirements is preferred

Responsibilities

Performs data entry; transcribes, and verifies data entered.
Generates required letters and documents.
Confirms timely processing of all new claims from receipt through the screening process.
Performs Quality Control throughout the entire process.
Scans hardcopy correspondence and forms, entering scanned images into system.
Processes electronically received correspondence.
Loads data into system(s) as required; maintains files, records, and chronologies of entry activities and reports accordingly.
Organizes and expedites the handling of incoming and outgoing mail as needed.
Confirms that up-to-date and accurate records of inquiries are maintained and reported.
Assists in the training of new employees and helping coordinate the continuous training sessions hosted at the NCIF.
Manages all mail room functions to include the generation, printing, and inserting of all centrally generated documents for mailing each day.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information and document customer interaction.
Updates job knowledge by participating in educational opportunities and knowledge management.