Seasonal Case Runner Attendant - Gaylord Texan Resort

Towne Park•Grapevine, TX

1d•Onsite

About The Position

The Case Runner is responsible for promptly delivering guest amenities such as cribs, rollaway beds, pillows, toothpaste, mouthwash, and other requested items to guest rooms in an attentive and efficient manner. The Case Runner also assists with restocking supplies, supporting the Bell Captain at the desk, and providing occasional luggage assistance when needed. Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges guests during interactions and ensures that deliveries are completed in a timely and courteous manner. Practices proper Towne Park phone etiquette and communicates clearly with both supervisors and team members. Assists the Bell Captain with desk operations and supports the overall efficiency of the bell team. Restocks supplies in designated areas and ensures that equipment such as cribs and rollaway beds are maintained in safe and working condition. When assisting with luggage, follows all tagging and handling procedures to assure the safe transport of guest belongings. Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested. Completes all tasks in a timely manner as instructed by the Account Manager

Requirements

High school diploma or general education degree (GED)
Must complete the Wheelchair Safety Training course provided by Towne Park
One to three months related experience and/or training
Knowledge of principles and processes for providing customer and personal services.
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Promptly deliver guest amenities such as cribs, rollaway beds, pillows, toothpaste, mouthwash, and other requested items to guest rooms.
Assist with restocking supplies.
Support the Bell Captain at the desk.
Provide occasional luggage assistance when needed.
Maintain a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
Acknowledge guests during interactions and ensure deliveries are completed in a timely and courteous manner.
Practice proper Towne Park phone etiquette and communicate clearly with supervisors and team members.
Assist the Bell Captain with desk operations and support the overall efficiency of the bell team.
Restock supplies in designated areas.
Ensure equipment such as cribs and rollaway beds are maintained in safe and working condition.
Follow all tagging and handling procedures when assisting with luggage to assure the safe transport of guest belongings.
Continually monitor and maintain cleanliness and order of guest services area.
Deliver messages, items and/or guest amenities as requested.
Complete all tasks in a timely manner as instructed by the Account Manager.