Case Reviewer

Constellis•Virtual, VA

7h•Onsite

About The Position

The Case Reviewer scrutinizes reports of investigations submitted by Field Investigators to ensure accuracy, completeness, and timely submission to the customer. The work is typically based in a busy office environment and is subject to frequent interruptions. Business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Standard Time; some extended hours may be required. Compensation is determined based on factors including relevant experience, education, and contract requirements. Constellis offers a comprehensive total rewards package with competitive compensation and flexible benefits intended to support a diverse and supportive workplace.

Requirements

Must be a U.S. citizen and at least 18 years of age.
Bachelor’s degree from a four-year college or university and at least five years of experience in background investigations with knowledge of the background investigation process, or an equivalent combination of education and experience.
High reasoning skills, including the ability to solve practical problems and deal with varied situations where limited standardization exists, and to interpret oral, written, diagrammatic, or schedule-based instructions.
Intermediate math skills, including the ability to calculate figures and amounts.
High language skills, including the ability to read and interpret business, professional, technical, and governmental materials; write reports, business correspondence, and procedure manuals; and present information effectively to senior management.
Strong verbal and written communication skills, including the ability to clearly present concerns, instructions, and guidance.
High computer skills and ability to work in a Microsoft Windows environment, including proficiency with Microsoft Office (Word, Excel, and PowerPoint), the Internet, and email.
Must be able to successfully undergo a background investigation to obtain U.S. Government security clearance.
Must have an active federal security clearance or be able to obtain and maintain one as required by the contract.

Nice To Haves

Prior case review experience.

Responsibilities

Conduct thorough first-level reviews of cases.
Provide investigators with advice and guidance on investigative and formatting requirements.
Review case work and provide timely feedback about quality and completeness by phone or messaging.
Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads.
Maintain quality in accordance with customer contract and company performance expectations.
Identify trends in errors and communicate them to Field Investigators by phone or message.
Prioritize cases in which noteworthy or derogatory information is developed.
Review and revise reports of investigation for pending cases.
Check case quality and take necessary actions to complete cases, including contacting investigators by phone or message.
Record Investigator Quality Performance remarks.
Schedule additional leads discovered during investigations.
Provide daily support and assistance to project managers, managers or Investigative Supervisors, and Investigators regarding quality issues.
Perform other duties as assigned.