Case Review Analyst

CAI • Newark, DE

1d • Onsite

About The Position

As the Case Review Analyst, you will review cases completed by case workers determining benefit eligibility, document errors, and provide detailed feedback regarding cases. This is a full-time, long-term opportunity that is onsite in Newark, DE. The role involves reviewing cases, identifying errors, and providing feedback to case workers. You will also investigate constituent complaints, identify potential fraud or abuse, and communicate with clients and case workers as needed. Maintaining confidentiality and adhering to Federal and State policies are crucial aspects of this position.

Requirements

• Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services
• Minimum of one year case management or processing programs of assistance for State government experience
• Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
• Microsoft Office Suite
• Data Entry experience
• Attention to Detail
• Outstanding organizational skills
• Good analytical skills
• Strong written and verbal communication skills
• Well organized with the ability to manage multiple priorities
• Solid interpersonal skills, ability to work on a team
• Ability to drive work to completion and escalate when necessary
• Team oriented individuals that want to make a difference in the community
• Transportation to/from office, dependable and on time
• Be available to work a minimum of one Saturday a month if necessary

Nice To Haves

• Strong written and verbal bilingual communication skills
• OnBase experience

Responsibilities

• Review cases completed by case workers determining benefit eligibility
• Document errors and provide detailed feedback regarding cases
• Investigate and document constituent complaints
• Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
• Provide details regarding training opportunities based on error trends to management
• Maintain confidentiality in all situations
• Communicate with clients regarding their case as necessary
• Provide answers to questions from Case Workers regarding cases at hand
• Any further duties assigned by management

Benefits

• medical
• dental
• vision insurance
• 401k retirement account access
• paid sick leave
• other paid time off as provided by applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed