Case Review Analyst

CAI•Newark, DE

1d•Onsite

About The Position

We are looking for a Case Review Analyst to review cases completed by case workers, determining benefit eligibility, document errors, and provide detailed feedback regarding cases. This position is a full-time, long-term opportunity that is onsite in Newark, DE.

Requirements

Minimum of one year case management or processing programs of assistance for State government experience
Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience
Microsoft Office Suite
Data Entry experience
Attention to Detail
Outstanding organizational skills
Good analytical skills
Strong written and verbal communication skills
Well organized with the ability to manage multiple priorities
Solid interpersonal skills, ability to work on a team
Ability to drive work to completion and escalate when necessary
Team oriented individuals that want to make a difference in the community
Transportation to/from office, dependable and on time
Be available to work a minimum of one Saturday a month if necessary

Nice To Haves

Strong written and verbal bilingual communication skills
OnBase experience

Responsibilities

Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services
Investigate and document constituent complaints
Identify fraud or abuse in the public assistance programs, and know how to report it appropriately
Review cases completed by case workers determining benefit eligibility
Document errors and provide detailed feedback regarding cases
Provide details regarding training opportunities based on error trends to management
Maintain confidentiality in all situations
Communicate with clients regarding their case as necessary
Provide answers to questions from Case Workers regarding cases at hand
Any further duties assigned by management