CASE PROCESSING MANAGER I - 73004689

State of Florida•Largo, FL

9d•$49,794 - $60,232•Hybrid

About The Position

This Case Processing Manager I - Revenue Agent IV SES position, over the Case Assessment / Case Initiation / Correspondence Team, performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

Requirements

Currently employed with the Florida Department of Revenue.
One year of experience processing Child Support cases in a government or private program.
One year of experience in formal coaching or mentoring, to include monitoring or staff development and training, including performing on-the-job training.
One year of experience reviewing and applying policies and procedures.
One year of experience in conflict resolution, to include solving complex problems cooperatively through interpersonal communication with employees, partners, or the public.
Experience in communicating through a variety of methods (i.e. report writing, public speaking, correspondence, conflict resolution, email, meetings, memos, etc.) to diverse internal and external audiences.

Responsibilities

Managing a team of 8-10 operational staff.
Functioning as administrator, coach, and advisor and providing training to team members.
Working with the Service Center Manager to develop, implement, and monitor operational plans.
Determining resource needs and shifting available resources to ensure the highest level of productivity.
Analyzing existing and new business requirements to determine gaps and provide solutions.