Case Processing Aide

Anovaeon•Williamsport, MD

10d•Onsite

About The Position

The Case Processing Aide provides operational and logistical support to Case Processing Specialists and facility staff within an ICE processing environment. This role assists with coordinating detainee movement, facilitating communication between operational teams, and supporting administrative workflows that enable efficient case processing operations. Case Processing Aides ensure the smooth functioning of processing activities by assisting with document routing, coordinating with facility personnel, and supporting daily operational needs of the processing team.

Requirements

High school diploma or equivalent required
Must be a U.S. citizen to comply with federal contract requirements
Employment is contingent upon successful completion of the following screening:
Federal background investigation (up to and including a Tier 4 DHS clearance)
Criminal history check
Verification of employment and education history
Compliance with all government credentialing requirements
Drug screening
Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities.
Strong organizational and time-management abilities
Ability to work independently and as part of a coordinated processing team
Professional communication skills in fast-paced operational environments
Cultural competency and sensitivity to diverse backgrounds and experiences
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) tools
Ability to maintain confidentiality when handling sensitive information
Strong observational skills and ability to identify safety concerns
Crisis intervention and de-escalation skills
Strong interpersonal and communication skills with ability to interact respectfully with diverse populations
Ability to sit at a computer workstation for extended periods
Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift)
Ability to lift, carry, and move supplies and equipment up to 50 pounds
Ability to bend, stoop, reach, and perform repetitive motions
Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)
Ability to respond quickly to emergency situations throughout the facility
Visual acuity for detailed computer work and document review
Auditory ability to conduct interviews and monitor facility for safety concerns

Nice To Haves

Two (2) or more years of administrative, clerical, or records management experience preferred
Experience supporting government operations, legal administration, or immigration processing environments preferred
Bilingual English/Spanish strongly preferred

Responsibilities

Operational Support to Case Processing Teams
Provide direct support to Case Processing Specialists during daily processing operations
Assist with organizing case files and preparing documentation packets for processing staff
Deliver and retrieve documents between processing teams, supervisors, and designated government personnel
Maintain organized document staging areas and ensure files are routed correctly
Coordination with Facility Departments
Coordinate with facility security staff to facilitate movement of individuals required for case processing activities
Communicate with medical personnel when individuals require medical clearance or attention during processing operations
Coordinate with facility operations staff to support orderly workflow within processing areas
Assist supervisors in locating individuals needed for interviews, processing activities, or administrative actions
Detainee Movement & Operational Support
Escort individuals, with Corrections support, between designated processing locations when authorized by facility procedures
Assist in coordinating the flow of individuals during intake, interviews, and processing activities
Ensure individuals are directed to the correct processing locations according to operational instructions
Communication & Workflow Support
Relay operational messages between processing teams, supervisors, and facility staff
Assist supervisors with coordinating daily processing activities
Support processing teams by ensuring required personnel or individuals are present for scheduled activities
Maintain clear communication with team members to ensure efficient processing operations
Compliance & Operational Support
Follow all facility security procedures and operational protocols
Maintain professionalism and situational awareness within the processing environment
Immediately report operational issues, safety concerns, or workflow disruptions to supervisors
Assist with maintaining an organized and secure processing workspace