Case Operations Manager, Complex Litigation

Morgan & Morgan•Chicago, IL

About The Position

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. The Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successfully defended clients’ rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires. We are seeking a Case Operations Manager to join our team. As a Case Operations Manager you are the mini-COO of cases. You work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement. This role requires operational excellence and a strategic mindset, alongside the empathy to influence and the vision to lead. This successful candidate will be highly organized, enterprising, and a fast learner.

Requirements

3+ years of work experience in operations, general management, or litigation case management
Excellent problem-solving and structured thinking skills
Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
Advanced analytical skills, with experience delivering data-driven recommendations
Comfort working autonomously in fast-paced environment across multiple high-priority projects

Nice To Haves

Prior experience as a paralegal with 2+ years of litigation experience
Prior experience with Salesforce
Startup or high-growth company experience (i.e., you are inclined to get things done!)

Responsibilities

Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases
Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement
Partner with Product, Legal, Marketing, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams
Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online
Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement
Oversee staffing needs as well as training and onboarding of new case team members