Case Operations Assistant

Analysis Group•Boston, MA

2d•Hybrid

About The Position

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth of expertise. The Finance Case Operations Assistant supports billing and commercial operations by performing case setup, data maintenance, inbox triage, and related administrative & system tasks with accuracy and timeliness. This role partners with Billing, Commercial, and Technology stakeholders to help maintain case, client, vendor, and payor data, support reporting and recurring operational cycles, and ensure requests are completed in accordance with established procedures, service levels, and quality standards. The Assistant escalates issues as needed and contributes to a consistent, client-focused operating model.

Requirements

Associate’s degree required, with preference for finance, accounting, business, or a related field.
Strong computer skills, with working knowledge of Microsoft applications including Word, Excel, Outlook, and Teams, required.
Demonstrates strong interpersonal, written, and verbal communication skills and effectively listens to and clarifies requests.
Demonstrates attention to detail, willingness to learn, and the ability to follow established procedures while exercising good judgment.
Works effectively with others, manages competing priorities, and meets recurring deadlines with a high degree of accuracy.
An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work across differences.
To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Nice To Haves

Bachelor’s degree preferred.
1–3 years of relevant experience in finance operations, billing operations, professional services operations, or a related administrative support role preferred.
Enterprise systems experience is a plus (e.g., Elite 3E, Aderant, Oracle, NetSuite, SAP, or similar).

Responsibilities

Perform daily case operations work across case setup, reporting support, data maintenance, and shared inbox coverage, while meeting service-level expectations and accuracy standards.
Monitor the shared inbox and intake queue, route requests appropriately, follow established triage procedures, and communicate status updates to requestors.
Complete case setup and maintenance activities accurately and thoroughly in alignment with engagement terms, billing guidelines, and documented procedures.
Support engagement letter review follow-ups and help ensure required data is captured for downstream billing and reporting.
Assist Billing and Commercial teams with contract pricing, exception rate setups, billing instruction maintenance, and client, vendor, and payor record setup while following established controls.