UNIV - Case Navigator / Pathology Reporting and Support Specialist - Department of Pathology and Laboratory Medicine

Medical University of South Carolina•Charleston, SC

About The Position

Under limited supervision, the Case Navigator / Pathology Reporting and Support Specialist serves internal and external referring physicians as a Slide Navigator for the Department of Pathology and Laboratory Medicine. The role coordinates the delivery, tracking, and billing of slides and blocks for referring physicians and service lines, working with MUSC, MUHA, and MUSC Physicians to support the timely return of results and reports. The position has daily contact with faculty and staff. The specialist maintains encounter data, follows up to ensure timely processing, and identifies barriers to slide navigation. The role manages tracking, billing, and collections, including coordination of CPT coding and pricing and verification through the MUSC Physician Revenue Cycle Unit. It also accessions courier-delivered specimens, checks in outside reviews and consultation cases, and manages additional block requests for staining or molecular testing. The position develops and coordinates a closed-loop tracking system for slide and block navigation, schedules drop-offs and pickups, audits navigation for clinical and accounting compliance, triages delayed cases, and organizes requests for ancillary companion diagnostics and molecular testing. It prepares monthly progress reports for the Department Chair and Administrator. The specialist serves as a primary contact for navigating slides and blocks between locations, ensuring timely accessioning, delivery, and return of results, reports, slides, and blocks, while providing support to pathologists, nurse navigators, and other staff.

Requirements

High school diploma and four years of relevant experience in business management, public administration, or administrative services; or a bachelor’s degree and two years of experience in one of those fields.

Responsibilities

Maintain appropriate data for each encounter and collaborate with associates to ensure data quality and monitor outcomes.
Follow up to ensure slides and blocks are processed in a timely manner.
Recommend and implement process improvements; identify system-wide barriers to slide navigation and develop programmatic plans using community resources.
Track slide navigation and manage appropriate billing and collections within the Pathology Department.
Maintain billing and tracking records using UMS and initially using Access or Excel; coordinate appropriate CPT coding and pricing and verify billing through the MUSC Physician Revenue Cycle Unit.
Ensure compliance with financial and billing operating procedures.
Accession specimens received from couriers; check in outside reviews and consultation cases and manage additional block requests for staining or molecular testing.
Ensure a signed faxed doctor’s order is in place for molecular testing.
Develop and coordinate a closed-loop system tracking slide and block navigation from beginning to end, including scheduling drop-off and pickup times.
Audit navigation activities for compliance with clinical and accounting requirements.
Coordinate clinician requests for case and specimen tracking and ensure delayed cases are properly triaged.
Organize and streamline clinician requests for ancillary companion diagnostics and molecular testing.
Prepare and deliver monthly program activity reports to the Department Chair and Administrator.
Serve as a primary point of contact for navigating slides and blocks between appropriate locations inside and outside MUSC, maintaining detailed tracking records.
Ensure slides are accessioned and delivered to the appropriate destinations in a timely manner and comply with clinical operating procedures.
Review documentation received with slides and arrange delivery to the correct pathologists after accessioning.
Ensure generated results and reports, along with slides and blocks, are navigated back to the appropriate personnel.
Provide telephone and email support to pathologists, nurse navigators, and associated staff to identify services or documentation received or needed.
Identify resource and financial service needs that support clinical care and reduce billing-related barriers.