Case Mgr MWHS

SGA YOUTH & FAMILY SERVICES NFP•Chicago, IL

12d•Hybrid

About The Position

The Case Manager will recruit and maintain a caseload of up to 50 participants, conducting monthly contact with each and serving 100 participants within a program year. This role involves establishing and maintaining cooperative, trusting relationships with individuals, families, and clinical/community-based organizations, using caring and non-judgmental language. The Case Manager will identify and share appropriate Healthy Start information, encourage referrals to and from clinics and community organizations, and utilize various outreach methods to engage diverse individuals and groups. Responsibilities include completing required assessments, assisting participants/families with goal creation for an Individual Family Service Plan (updated quarterly), and providing home-based services including health education, breastfeeding support, doula services, and other case management activities. The role also emphasizes promoting father/partner engagement, educating on well-child visits and immunizations, discussing parent-child interactions, screening for substance abuse and postpartum depression, assisting with Family Reproductive Plans, educating on child development and safety (including safe sleep), identifying children with special needs, and advocating for culturally and linguistically appropriate services. The Case Manager must understand and adhere to organizational policies, contribute to continuous quality improvement, maintain client records, compile and enter data into ETO, provide data for program reporting, inform the team of available resources, develop a consistent visiting schedule, and comply with HIPAA regulations. Additional duties may be assigned.

Requirements

Bachelor’s degree in Social Work, Early Childhood, or related field required.
Experience working with mothers, fathers, and families.
Experience in case management.
Sensitivity to cultural diversity is required.
Ability to communicate and cooperate with diverse families, various professionals and community groups.
Strong ability to network and develop professional partnerships.
Ability to work flexible hours, including occasional evenings & weekends.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, employees, or the organization.
Exercises discretion and independent judgment in executing tasks.
Competent in Microsoft Office tools and inputting services in an online database.
Must have a valid driver’s license and automobile insurance required for work-related travel.

Nice To Haves

Bilingual/Bicultural in English and Spanish preferred but not required.

Responsibilities

Recruit and maintain a caseload of up to 50 participants and conduct monthly contact with each participant on caseload.
Serve 100 participants within a program year.
Establish and maintain cooperative, trusting relationships with individuals, families, and clinical/community-based organizations.
Use language that conveys caring and is non-judgmental.
Identify and share appropriate Healthy Start information and encourage and/or navigate referrals to and from clinics, community-based organizations.
Use a range of outreach methods to engage individuals and groups in diverse settings.
Complete required assessments, including Healthy Start tools to better understand participants, their families and their communities.
Assist participants/families with creating goals that will be documented on an Individual Family Service Plan, which must be updated quarterly.
Provide home-based services to women, men, and infants/children to provide health education, breastfeeding/lactation support, doula services, and other case management-related activities.
Discuss the importance of and promote father/partner engagement with the infant/child with all participants.
Explain the importance of well-child visits, including immunizations, and assist participants in finding a medical home for their infant/child and keeping recommended appointments.
Discuss the importance of ongoing parent-child interactions, including reading to infants/children every day.
Screen and refer for substance abuse and postpartum depression treatment as indicated.
Assist participants with completing a Family Reproductive Plan.
Educate prenatal clients about child development and skills to enhance child development and provide developmental screenings utilizing ASQ SE 2 and ASQ 3 screening tools.
Educate participants about infant safety, including safe sleep practices for baby.
Assist in identifying children with special needs and make the necessary referrals.
Advocate for and promote the use of culturally and linguistically appropriate services and resources within the Healthy Start program and with the diverse community partners.
Understand organizational policies and procedures and ensure all work efforts conducted are consistent with Healthy Start guidelines and SGA policies and procedures.
Contribute to the agency’s efforts related to prevention and integrated service delivery with other community providers.
Demonstrates knowledge and is involved of the agency’s Continuous Quality Improvement Activities.
Maintain client family records as required by the agency and program standards.
Compile and enter data into ETO as required by the Program and agency.
Provide data and information that will assist in program reporting.
Inform the Healthy Start Team of resources available to community families.
Develop a consistent schedule to visit with program participants.
Comply with HIPAA regulating stipulations.
Perform additional duties as assigned.