Temp Case Manager-Site 2(OWL)
About The Position
The Overnight Warming Locations offer a safe environment for individuals in San Jose during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.
Requirements
- Minimum two years’ experience in social services – No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related field
- Lived experience OR understanding of and sensitivity to the needs of the unhoused population
- Fluent in Microsoft Office Suite
- Strong written and oral communication skills
- High level of flexibility and ability to prioritize appropriately
- Ability to present oneself and the agency professionally to internal and external audiences
- Ability to work as a member of a team
- Able to perform sedentary work
- Able to lift up to 30 lbs. on occasion
- Ability to use keyboard and read computer screens for extended periods
- Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties
Nice To Haves
- Bi-lingual capabilities a plus
Responsibilities
- Provide case management services. This may include: Initial enrollment, Ongoing needs and assessment, Budgeting, Information and referral, Crisis de-escalation, Safety planning, risk assessment, and mandated reporting, Employment and benefits assistance, Advocacy, Other direct service provision
- Collaborate with community partners regarding support services for the participants
- Maintain open lines of communication, and provide regular updates to supervisor
- Engage in the consistent application of evidence-based practices
- Maintain professional relations and conduct
- Meet regularly with program participants at a frequency determined by the participant's needs
- Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentation
- Participate in ongoing analysis of, and program alignment with, industry best practices
- Proactively and consistently improve the quality and effectiveness of program services
- Conduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDAT
- Attend all meetings and training relevant to this position
- Assist with office-related tasks as needed
- Assist with other duties assigned
Benefits
- 100% employer-paid medical, dental, and vision coverage
- chiropractic care
- mental health support
- pet insurance
- Employee Assistance Program
- 401(k)-retirement plan with generous matching
- life and disability insurance
- flexible spending accounts
- commuter benefits
- workers’ compensation
- 12 holidays
- sick leave
- PTO starting at 15 days annually, increasing with tenure
- 8 hours of civic engagement leave annually to volunteer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
