Case Manager

Mercy Medical Center - Baltimore, MD • Baltimore, MD

46d

About The Position

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family. To apply case management strategies to assess, plan, implement, coordinate, monitor and evaluate options and services to meet an individual's healthcare needs, through communication and the use of available resources to promote quality, cost effective outcomes. The case manager, in close collaboration with the physician, will be responsible for the in-patient length of stay (LOS), denied days, resources utilization and will oversee the discharge planning process. Case manager responsibilities include assessing clients needs, developing individualized care plans, coordinating with physicians, social workers and ancillary staff, and advocating for clients' rights and access to resources. They monitor client progress, maintain detailed records, facilitate communication between all parties, and provide support and crisis intervention when necessary. The case manager, in close collaboration with the physician, will be responsible for the in-patient length of stay (LOS), denied days, provide daily utilization reviews and will oversee the discharge planning process.

Requirements

• Must possess a degree in Nursing
• Valid RN License
• 3 years in the clinical setting; Medical/Surgical experience preferred

Nice To Haves

• Managed care experience preferred
• Case management experience preferred
• Utilization review skills using MCG preferred

Responsibilities

• assess, plan, implement, coordinate, monitor and evaluate options and services to meet an individual's healthcare needs
• responsible for the in-patient length of stay (LOS), denied days, resources utilization
• oversee the discharge planning process
• assessing clients needs
• developing individualized care plans
• coordinating with physicians, social workers and ancillary staff
• advocating for clients' rights and access to resources
• monitor client progress
• maintain detailed records
• facilitate communication between all parties
• provide support and crisis intervention when necessary
• provide daily utilization reviews

Benefits

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and "catch up" provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Number of Employees: 1,001-5,000 employees