Case Manager

HANAC, Inc.•New York, NY

10d•$22•Onsite

About The Position

The Case Manager empowers survivors of crime and their families by providing compassionate advocacy, guidance, and access to critical resources. This role makes a direct impact by helping clients build safety plans, navigate complex systems, and move toward healing and stability.

Requirements

Associate degree from an accredited college or university; or equivalent combination of training and experience.
2–4 years of experience in human services or non-profit work.
Experience using online case management systems (CLIO and Ceranade).
Ability to maintain confidentiality, apply program guidelines, and follow established procedures.

Responsibilities

Establish trust and rapport with clients from diverse cultural and socioeconomic backgrounds by actively listening, demonstrating cultural sensitivity, and tailoring communication approaches to align with individual client needs, preferences, and values.
Conduct case management services, including intakes, confidentiality forms, Ceranade applications, and other applications for direct social services and immigration benefits.
Maintain accurate client records by updating database platforms, entering progress notes in CLIO, and ensuring files remain current.
Answer to office phone calls, accurately document inquiries, and relay messages promptly to appropriate program staff.
Maintain strict confidentiality regarding all client information, internally and when interacting with outside agencies.
Assist clients with filing restraining/protection orders and other relevant legal paperwork.
Track and log outcome data in electronic records.
Demonstrate familiarity with the criminal justice system, court processes, domestic violence, elder abuse, and victimization issues.
Advocate for clients in police precincts and courtrooms, as needed.
Provide education to clients on domestic violence, available resources, and community referrals.
Assist clients with completing Office of Victim Services (OVS) applications and collecting follow-up data.
Report all case-related decisions to the Program Director and seek guidance before finalizing client matters.
Excellent written and oral communication skills.
Ability to maintain confidentiality, apply program guidelines, and follow procedures.
Successful background check and fingerprinting required prior to hire.
Ability to use interpreter/translation services as needed through the agency’s dedicated language line.
Perform other office and program duties as assigned by the Program Director.