Case Manager- Adult Protective Services

Jewish Association for Services for the Aged • New York, NY

9h • Hybrid

About The Position

Case Manager at JASA Shift Schedule: Monday–Friday, 9:00 AM – 5:00 PM Hours Per Week: 35 Under the direction of a Master’s-level supervisor, you will provide critical crisis intervention, protective services, and social casework for older adults who are mentally or physically impaired, abused, or neglected. This role operates on both a voluntary and involuntary basis, requiring a high level of professional judgment and a commitment to elder justice.

Requirements

• Graduate of an accredited college or university with a BSW or BA/BS (Psychology or Gerontology preferred).
• Computer literacy and the ability to maintain meticulous records.
• Proficiency in English required.
• Ability to travel to clients’ homes using mass transit and navigate physical barriers (stairs, etc.) in residences.
• Ability to understand and appreciate the roles of race, religion, ethnicity, and sexual orientation in serving a diverse client base.

Nice To Haves

• Knowledge of Yiddish, Russian, Spanish, or Patois is helpful.

Responsibilities

• Conduct preliminary screenings and triage for emergency interventions; provide immediate information and referral services to clients and families.
• Perform in-home and in-office assessments of social and emotional needs using standardized instruments (e.g., PSA, EISEP-PATH).
• Develop written case plans including individual/family counseling, benefit screening, and arrangement of services (Home Health Aides, Legal Aid, Housing, etc.).
• Evaluate clients' capacity to manage their affairs; assist in securing financial management or guardianship to prevent elder abuse and financial exploitation.
• Conduct ongoing in-home visits to monitor risk, evaluate functioning, and revise case plans in real-time.
• Participate in a rotating on-call schedule (evenings/weekends/holidays). Respond to "cold weather days" and crisis situations requiring emergency medical or court-ordered actions.
• Complete required case records, reports, and statistics within mandated timeframes utilizing specialized software.

Benefits

• Medical, dental, and vision coverage
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• 403(b) plan with Roth option
• Employer-funded pension
• Four weeks of vacation
• Holidays
• Floating holidays
• Sick days
• Flexible hybrid work environment
• Ongoing professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level