Case Manager

YMCA of Metropolitan Chicago•Chicago, IL

39d•$56,000 - $56,000

About The Position

The Case Manager plays a key role in working directly with youth impacted by violence as a component of Teen Programming Youth Safety and Violence Prevention's overall outreach and programming efforts. The target age for programming and services is youth ages 13-24. The Case Manager will support a significant caseload of youth through designing interventions including connection to resources, providing advocacy and coordinating resources and services. This role is also accountable for assessing the needs of youth and families and ensuring the proper referrals for advocacy, school enrollment, counseling, substance abuse services, employment, job training, etc. The Case Manager works closely with the Outreach team and Teen Programming leadership to ensure that service provision is intentionally coordinated and in alignment with best practices. The Case Manager also manages all documentation and reporting as related to the services provided to the referred youth to meet program requirements. This role also participates in community outreach activities and collaboration as needed to support program activities.

Requirements

Assessment Skills: Ability to evaluate client needs, strengths, risks, and barriers.
Service Planning: Develop individualized service plans based on assessments.
Advocacy: Act on behalf of clients to connect them to resources and services.
Documentation and Reporting: Maintain detailed and confidential client records; strong written communication for case notes and reports.
Crisis Intervention: Respond appropriately to client crises; de-escalation and problem-solving under pressure.
Communication Skills: Clear, empathetic, and culturally competent communication with clients, families, and external partners.
Time Management: Handle multiple cases simultaneously; prioritize urgent client needs without neglecting others.
Resource Coordination: Navigate community resources, benefits programs, housing, employment, and other support services.
Problem-Solving: Identify obstacles and develop realistic solutions for clients.
Boundary Management: Set and maintain professional boundaries while building trust.
Collaboration: Work effectively with multidisciplinary teams, including mental health professionals, schools, law enforcement, healthcare, etc.
Cultural Competency: Awareness and respect for diverse backgrounds, cultures, and experiences.
Technology Skills: Proficiency in case management software, databases, and virtual meeting platforms.
Must be minimum of five years older than youth served through the program
Must possess a valid driver's license
Ability to travel locally within the Chicago area to multiple locations for home visits and program activities. Valid driver's license with clear driving record and the ability to meet necessary requirements to drive a YMCA vehicle
Meets physical qualifications required as outlined in job description.
The YMCA will provide reasonable accommodations for persons with disabilities

Responsibilities

Engages in collaborative assessment and case planning with Teen Programming outreach team to ensure that young people with complex needs are receiving adequate interventions and support.
Supports youth with trauma histories who participate in Teen programming and practices relentless outreach to ensure continued participation.
Provides case management services for a large caseload guided by "youth-driven" services and goal plans. This includes observation, home visits, case notes, case reviews, and dialogue with school, adults/ youth and other case management supports. Facilitates connections to available resources through accompanying youth, including introductions to service providers, attending initial sessions, and problem-solving barriers for youth to services accessibility. Act as a general advocate for individual youth as it pertains to the legal system and related subsidiaries
Establishes positive and constructive relationships and serves as a positive role model. This includes frequent contact with youth through home visits or site-based check ins.
Manages case management documentation and reporting including preparation and submission of monthly reports according to supervisor and program/contract guidelines. Enters program information into appropriate data tracking systems to support tracking and evaluation.
Engages in continuous learning about trauma-informed practices, trends and approaches that enhance own ability to support youth and optimize case management services.
Provides transportation for youth and/or families to facilitate access to services, using YMCA vehicles while adhering to YMCA policies and guidelines
Support the mission and vision of the YMCA and Teen Programming as assigned.
Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required

Benefits

Competitive salaries reflecting your skills and experience.
Comprehensive health, dental, and vision insurance for eligible employees, plus wellness programs, mental health resources, and a family gym membership.
Generous PTO and paid holidays, with flexible work hours for work-life balance.
403(b) plan with company contributions for eligible employees after 2 years of service.
Continuous learning opportunities through workshops and training programs.
Supportive work environment valuing diversity, equity, and inclusion.
Discounts on programs, employee assistance programs, and company-sponsored events.

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