Case Manager - Fusion Studios - 10933

Colorado Coalition for the Homeless • Quinte West, ON

5d • Onsite

About The Position

The Colorado Coalition for the Homeless is dedicated to preventing homelessness and creating lasting solutions for individuals, families, and children facing or at risk of homelessness across Colorado. They advocate for and provide a comprehensive range of housing and services aimed at improving the health, well-being, and stability of the people they serve. Their service philosophy is rooted in the belief that everyone has a right to adequate housing and healthcare, and they strive to remove barriers to these rights, recognizing that society benefits when these needs are met for all. The Coalition fosters lasting solutions by honoring the dignity of those they serve, building strong, trauma-informed communities, advocating for social and racial equity, achieving excellence through continuous improvement, and using resources wisely.

As a Case Manager I, you will collaborate with case managers, supervisors, integrated health teams, and community partners to foster long-term solutions for individuals and families experiencing or who have previously experienced homelessness. Your responsibilities will include developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals, and maintaining case documentation and data collection. Services are delivered using a strengths-based, trauma-informed approach, incorporating principles of motivational interviewing, stages of change, housing first, harm reduction, and cultural responsiveness. This role emphasizes outreach, facilitating referrals to mainstream services and housing, and crisis intervention.

Requirements

• Valid driver’s license required.
• Strong understanding of housing first principles, trauma-informed care, and harm reduction strategies.
• Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
• Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
• Proficiency in Microsoft Office Suite.
• High School Diploma or GED required.

Nice To Haves

• Knowledge of local housing resources, benefits programs, and social service agencies preferred.
• Bilingual or multilingual skills preferred.
• 1-2 years of experience working with a diverse population who are experiencing mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred
• Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
• Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred
• A combination of education and experience may be substituted for position requirements on case-by-case basis.

Responsibilities

• Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
• Maintain positive and co-working relationships with community partners and health providers.
• Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
• Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
• Acts as a liaison between internal program management, client referral, and community partners.
• Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
• Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
• Mediate conflicts helping to resolve issues and maintain positive relationships.
• Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
• Transports clients, as needed, using a CCH vehicle or an approved personal vehicle.
• Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy.
• Outreach individuals to assess basic needs, safety, and mental health resource needs.
• Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
• Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
• Facilitate referrals to external agencies and coordinate care with other service providers as needed.
• Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
• Stays current on applicable community resource list. Provides resources to community members in appropriate situations.
• Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
• Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
• Performs other duties as assigned.
• Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
• Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
• Performs other job duties as assigned.

Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents.
• Same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED