Case Manager - 27th Ave; Phoenix, AZ 85017 (8121)

Terros Health • Phoenix, AZ

1d • Hybrid

About The Position

Terros Health is seeking a compassionate and professional Case Manager to join our team at the 27th Ave Health Center in Phoenix, AZ. This full-time position involves providing effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. The role supports individuals with serious mental illness/general mental health in improving their daily functioning, independence, and overall quality of life through active engagement and goal-directed services. Terros Health offers a comprehensive approach to care, including primary care, nutrition, counseling, addiction treatment, children's services, housing, and pharmacies, all guided by core values of integrity, compassion, and empowerment. For over five decades, Terros Health has been dedicated to inspiring change for life by helping individuals manage mental illness and addiction, providing primary medical care, restoring families, supporting veterans, and connecting people to necessary care.

Requirements

• High School Diploma or GED and a minimum of 1.5 years of behavioral health experience, OR Associate's degree in a related field, OR Bachelor's degree in a non-behavioral health field with 1 year of behavioral health experience, OR Bachelor's degree in a behavioral health - related field
• Ability to engage individuals using a non-judgmental, person-centered, and recovery-oriented approach
• Strong communication and interpersonal skills, including active listening and clear documentation
• Ability to provide active, treatment-focused services that support skill-building and improved functioning
• Basic understanding of serious mental illness, co-occurring conditions, and community-based care
• Ability to manage time, prioritize tasks, and maintain productivity expectations
• Ability to respond to changing situations, including crisis or high-risk scenarios, with appropriate support
• Basic computer skills and ability to utilize an electronic health record (EHR)
• Valid Arizona Driver’s License and ability to meet organizational driving requirements
• Must be at least 21 years of age
• Valid Level 1 Fingerprint Clearance Card (or ability to obtain within required timeframe)
• Successful completion of background check
• Ability to work in both office and community-based settings

Nice To Haves

• Experience working with diverse populations in behavioral health, including individuals with serious mental illness, co-occurring disorders, and varying levels of care needs.
• Experience providing community-based or field-based services
• Familiarity with Motivational Interviewing or other engagement techniques
• Knowledge of local community resources and systems of care

Responsibilities

• Provides direct, face-to-face services in the home, community, or clinic that support treatment goals.
• Uses each interaction to teach, coach, or support skill-building related to daily living, health, and recovery.
• Engages individuals using strength-based, trauma-informed, and recovery-oriented approaches.
• Proactively re-engages individuals who are disengaged, difficult to reach, or at higher risk.
• Engages regularly with individual to identify and implement goals and interventions.
• Supports individuals in building skills related to independent living, housing stability, employment, relationships, and self-care.
• Helps individuals navigate real-life challenges and practice skills in real-world settings.
• Focuses on progress over time, not just service completion.
• Encourages increasing independence while avoiding long-term dependence on services.
• Develops and implements individualized service plans that are clear, realistic, and focused on functional outcomes.

Benefits

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• 401(k) with a company match
• Interest free medical line of credit
• Financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Scholarships
• Clinical supervision
• CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more
• Bilingual pay differential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED