Case Manager | Hermanas Del Rio

Gandara Center•South Hadley, MA

10h•Onsite

About The Position

This position works within the Gándara Residential Services team model, establishing open communication, support, and accountability among workers and consumers. The case manager is accountable to the Program Director/Clinical Supervisor, who is responsible for providing supervision and training. The Case Manager staff actively promotes the philosophy of Gándara Center and maintains a high level of commitment to the program.

Requirements

Associates Degree + 2yrs experience
Demonstrated strong communication and interpersonal skill, including conflict resolution.
Experience providing substance abuse services
Demonstrated organizational skill, able to multi-task.
Demonstrated ability to lead through example.
Must have valid driver’s license and must meet Agency requirements for driving history records.
Must have availability of an automobile to transport clients or perform other supportive services as necessary.

Nice To Haves

Bachelor’s degree + 1-2 years’ experience preferred.

Responsibilities

Provide advocacy/case management services.
Develop strong, supportive relationships with the clients, and provide for client care and safety.
Complete all clinical documentation and casework for assigned residents: including but not limited to: adult comprehensive assessment, individual action plans, group progress notes, weekly progress notes, discharge summary, and transition/discharge/aftercare planning.
Maintain updated clinical notes and reporting in accordance to established record keeping procedures.
Facilitate daily evidence based psychoeducation groups and other recovery based groups.
Provide weekly individual case management sessions with assigned residents.
Administer and complete the EIM/ESM forms and adhere to funding sources requirements.
Maintain direct supportive contact with residents to continually assess their individual needs, provide information, discuss problems, set limits and encourage growth and development.
Develop and maintain a working relationship and knowledge of other social service agencies in the community.
Notify supervisory staff immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
Administer drug/alcohol screens to residents when considered clinically appropriate.
Provide orientation of services to prospective clients, family members and community interest groups.
Utilize de-escalation techniques to reduce, prevent, or resolve escalated resident conflicts.
Acquire and maintain current the necessary certifications mandated by the Agency and funding sources.