Case Manager - 4982

BronxWorks•New York, NY

About The Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Safe Options Support (SOS) teams address the needs of individuals experiencing homelessness on the street and in public transit locations. This is done by offering direct linkages to services that address their immediate needs, including transitional housing placement, connection to medical and mental health care, and access to benefits. Additionally, SOS provides support during the period of transition from street homelessness to stable housing. SOS Teams are comprised of licensed behavioral health clinicians, registered nurses, care managers, and peer specialists.

Requirements

Bachelor’s degree in social work or a related field of study
Candidate must have a valid driver’s license which has been held for at least 1 year; in the last 3 years, candidate must have obtained no more than 3 license violation points
One-year of case management or related work experience preferred
Ability to engage and build rapport with populations with high support needs
Strong oral and written communication skills
Detail-oriented and resourceful with strong time management and organizational skills
Proficiency in Microsoft Office suite and other standard business technology

Nice To Haves

Bilingual/multilingual preferred, but not required

Responsibilities

Independently manage a caseload
Conduct comprehensive intake assessments
Conduct regular field visits to engage and build rapport with chronically homeless individuals
Work with clients to develop goals and service plans
Provide referrals and direct assistance to support clients applying and/or attending appointments for: mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing
Document all interactions with or on behalf of clients; monitor and document client progress toward service plan goals
Maintain familiarity with social services and resources available both on-site and in the community
Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required
Attend regular supervision sessions with direct supervisor
Drive agency vehicle to and from client locations and appointments
Perform additional duties as assigned