Case Manager

LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY • Sarasota, FL

13d

About The Position

Identifies client’s needs by assessing client situation and availability of resources

Requirements

• High school diploma or equivalent with counseling experience and/or college course work in psychology or related field
• Basic knowledge of substance abuse treatment
• Working knowledge of community resources
• Advocating skills
• Strong people skills to provide excellent internal and external customer service

Responsibilities

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
• Educates client by explaining program requirements, options, interpretations, and determinations.
• Monitors service delivery by follow-up interviews with client and/or provider source.
• Provides emergency/crisis intervention services by referring client to other appropriate programs.
• Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
• Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
• Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
• Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.

What This Job Offers

• Education Level: High school or GED