Full-Time Case Manager | Pemberton Personal Injury Law Firm (Wisconsin)

Pemberton Injury Law Firm•Sun Prairie, WI

17d•Onsite

About The Position

Pemberton Personal Injury Law Firm is seeking a dedicated, compassionate, and organized Case Manager ready to step into a rewarding and high-volume caseload. This role is centered on managing all administrative and client service aspects of a busy plaintiff personal injury caseload, with ample support from sharp, well-trained staff. At Pemberton Law Firm, we're not just legal professionals - we're advocates and community partners. Our mission is simple but powerful: to serve individuals who have been injured through no fault of their own with integrity, compassion, and unwavering dedication. If you're a hardworking self-starter driven by a commitment to clients and have a desire for meaningful impact, we invite you to join our growing firm.

Requirements

Superior organizational skills and attention to detail.
Strong typing and writing skills with attention to accuracy and efficiency.
Excellent phone skills, including professionalism and the ability to communicate with clients compassionately and patiently.
Excellent communication and interpersonal skills; works well with others in a team environment.
Proven ability to handle a high volume of casework and thrive in a fast-paced environment.
High level of professionalism, compassion, and empathy towards clients.
Proficiency in Microsoft Office (Word, Excel, Outlook).

Nice To Haves

At least 1–5 years of experience delivering exceptional customer service. Candidates with backgrounds in sales, retail, hospitality, or similar customer-facing fields are encouraged to apply.
Experience as a legal case manager or in a comparable role is a plus, but not required.
Proactive self-starter who is highly motivated and willing to learn and grow.
Demonstrates hard work, compassion, responsibility, reliability, honesty, and integrity in all your actions and interactions.

Responsibilities

Oversee and manage a high volume of personal injury cases from inception to resolution, ensuring all deadlines are met.
Serve as the primary point of contact for clients, providing regular updates and addressing their concerns with compassion and patience.
Gather and organize case-related documents, including medical records, accident reports, and insurance information. Request, review, and document evidence.
Coordinate with medical providers, insurance adjusters, and other parties involved in the case.
Maintain detailed and accurate case files in the firm's case management system.
Assist attorneys with the preparation of legal documents, such as demand letters.
Organize, scan, and file mail, email, and fax correspondence.
Provide support to the phone-answering team, fielding and transferring calls, and taking accurate messages.
Schedule and facilitate client appointments and calls with attorneys.