Case Manager - Lied Bridge

Salvation Army Careers•North Las Vegas, NV

21h•Onsite

About The Position

The Case Manager provides trauma-informed care to residents regarding housing needs and supports the operation of the Lied Bridge transitional housing units. The role involves coordinating resident intake, case conferences, inspections, housing plans, program compliance, unit readiness, maintenance, and occupancy. The position handles confidential and private information and is subject to grant funding; it may be eliminated if funding ends. The position is based at The Salvation Army’s Owens Campus and is full-time, non-exempt, with a stated rate of pay of $20–$24. The Salvation Army’s mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, Sociology, or a related field, or four years of experience performing case management in a residential program.
Ability to work with people of diverse backgrounds and circumstances.
Demonstrated dependability, maturity, and initiative.
Ability to maintain client, program, and agency confidentiality and treat everyone with dignity and respect.
Ability to work independently and as part of a team.
Ability to maintain a self-motivated, self-directed schedule, address multiple projects in a timely manner, and take projects from beginning through completion.
Knowledge of community resources, particularly permanent housing options.
Ability to keep accurate and concise documentation.
Excellent interpersonal, telephone, written, and verbal communication skills.
Knowledge of and ability to use current Microsoft programs, including Word, Excel, PowerPoint, Publisher, and Outlook.
Valid Nevada driver’s license and ability to pass a motor vehicle record check.
CPR/First Aid certification or willingness to obtain it.
Ability to successfully pass a criminal background check.
Ability to perform essential duties with or without accommodation, including regularly walking, standing, climbing, balancing, stooping, kneeling, crouching, crawling, and reaching with hands and arms on a continuous basis.
Ability to regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
Close, distance, and color vision, depth perception, and ability to focus.
Ability to operate a telephone and desktop or laptop computer, access and produce information from a computer, and understand written information.

Responsibilities

Provide trauma-informed care to residents related to housing needs.
Keep assigned client files orderly and up to date.
Arrange Intake Assessment Panel meetings for potential new residents.
Organize case conferences as needed with the assigned Vocational and Anti-Trafficking Services Coordinator and Director of Social Services.
Conduct unit inspections and provide inspection reports to case managers.
Meet monthly with transitional housing participants to address residential compliance, UA, budgeting, and transition-to-permanent-housing plans.
Prepare, maintain, and distribute weekly resident rosters for the coordinator and front vocational desk.
Help residents resolve property-related needs.
Maintain deposit records and ensure participants’ fees are handled in accordance with program requirements and expectations.
Inspect units for damages and cleanliness when residents depart; conduct monthly unit inspections and ensure units are move-in ready within a seven-day turnaround.
Conduct drug testing upon suspicion or at random in accordance with TSA and program policies and procedures.
Plan resident meetings and activities with approval.
Maintain the key box and records of keys distributed for Lied Bridge Units.
Monitor the condition of laundry facilities and the clubhouse.
Coordinate repairs with the Maintenance Coordinator and/or outside vendors.
Perform general maintenance and housekeeping in residential units, including cleaning, organizing, and basic upkeep.
Enforce TSA property and Lied Bridge Unit program rules, policies, and procedures.
Enter data into HMIS/CMIS and compile monthly statistics for internal reporting.
Attend staff meetings as required.
Maintain unit occupancy at 90% or higher and recruit potential residential participants to meet the expected occupancy rate.
Perform other duties as assigned.