Case Manager - Milwaukee, WI

Maximus

5d • Onsite

About The Position

The Wisconsin FoodShare Employment and Training (FSET) program is hiring a Case Manager. In this role, you will provide one-on-one guidance, build individualized plans, and connect individuals to valuable resources to promote self-sufficiency. This is an opportunity to make a meaningful impact in the Milwaukee community while growing your career with Maximus. Passing an assessment is a prerequisite for this position.

Requirements

• High school diploma or GED required
• 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Nice To Haves

• Previous experience in case management working with diverse population
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
• Customer service background

Responsibilities

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Insurance
• Partially funded HSA
• Life insurance
• Discounts on Auto, Home, Renter's, and Pet insurance
• 401K Retirement Savings plan
• Company Matching for 401K
• PTO
• Holidays
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness
• Recognition Platform
• Tuition Reimbursement
• Employee Perks and Discounts
• Maximus Wellness Program and Resources
• Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED