Case Manager

STR NEWCO LLC•Mahanoy City, PA

1d•Onsite

About The Position

Silver Pines is a small, intimate detox and residential treatment center nestled just south of the Pocono Mountains in Pennsylvania. At our treatment centers, we understand that substance use disorder affects the entire person, so we treat each client by integrating therapies that address their physical, emotional, mental, and spiritual needs. Position Summary: The Care Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The overall responsibility of the Care Manager is to support client care beyond treatment, work with professionals from other treatment programs or the legal system to communicate treatment plan needs. This position also requires working with Families, support aftercare planning, communicate treatment requirements to all new intakes. Relationships and Contacts: Within the organization: Initiates and maintains frequent and close working relationships with staff, clients, families, and peers throughout the organization. Outside the organization: Initiates and maintains strong professional relationships with clinical providers, referral partners and vendors, as needed.

Requirements

High school diploma with a minimum of 2+ years’ experience in a behavioral healthcare setting working with adults suffering with mental health issues.
Knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews and ROI consents.
Strong customer service orientation required and experience successfully resolving client and/or family questions or concerns.
Experience maintaining accurate reports related to census, time and attendance, etc.
Comfort with computer software applications including Outlook, Word, and use of standard office equipment.
Performs duties independently, responsibly and with a high level of integrity.
Excellent verbal and documentation skills
Ability to participate in Treatment Planning
Ability to perform needs assessments
Excellent organizational skills
Ability to navigate the legal system and FMLA/Leave of Absence Paperwork

Nice To Haves

Bachelor's degree preferred.
Advanced knowledge of Excel preferred.

Responsibilities

Supports the needs of clients throughout the treatment process, to include administrative support.
Supports the admissions process, to include client orientation.
Support business office functions related to payment collections and records maintenance.
Greets clients at the beginning of the day, running morning intentions group with clients.
Provides a high level of customer service to clients, families and clinical partners throughout the treatment process.
Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
Manage issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
Provides group facilitation, as needed and directed by clinical leadership.
Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
Help schedule medical and provider appointments while in treatment.
Supports and participates in interdisciplinary meetings.
Coordinates support groups as needed.
Prepares reports by collecting, analyzing, and summarizing treatment and results data and trends.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Attends all supervisory trainings within assigned time frames as required by the facility.
Other duties as assigned.